Dozee · 2 months ago
Medical Assistant - Facility Onboarding Specialist
United States
Full-time
Remote
Mid LevelDozee Health AI is a pioneer in Contactless Remote Patient Monitoring, headquartered in Bengaluru, India. The Medical Assistant – Facility Onboarding Specialist will support the launch and operational readiness of new clinical facilities, ensuring compliance with clinical standards and enhancing patient care through effective onboarding and staff training.
Artificial Intelligence (AI)Health CareWellness
Responsibilities
Travel to new or transitioning clinical facilities to assist with site setup and onboarding activities
Coordinate with internal departments (Operations, HR, IT, and Compliance) to ensure the facility is ready for patient care
Support implementation and testing of clinical workflows, EMR systems, and patient intake processes
Verify that all equipment, supplies, and clinical spaces meet company standards prior to go-live
Facilitate product installation and replacement by coordinating with the device installation team
Manage the account handover process from the sales team and drive project implementation
Conduct daily checks for device health, report issues, and ensure timely resolution
Create and implement clinical protocols aligned with facility operations
Train new facility staff on standard operating procedures, clinical documentation, EMR usage, and patient care workflows
Provide comprehensive on-the-job training for nursing staff, housekeeping, and administrative teams on product usage
Train staff on new product features and drive adoption across the facility
Conduct on-site and virtual training sessions to promote best practices and ensure policy compliance
Serve as a mentor and first point of contact for staff during the early operational phase of a new facility
Document feedback and improvement areas identified during onboarding for process refinement
Ensure new patients are onboarded through a tele-calling process with physicians
Implement and monitor alert management protocols, including acknowledgement, validation, and escalation
Provide short-term clinical coverage or assistance during facility ramp-up periods as needed
Monitor workflow efficiency and identify gaps that may impact patient care or operational readiness
Collaborate with leadership to implement corrective actions and optimize new site operations
Implement and present monthly Clinical Governance Reports to facility leadership
Attend weekly reviews and planning sessions with the Zonal Account Manager or Operations Lead
Ensure compliance with all required documentation, including activity logs and medical notes
Collect and report competitor insights or activities observed within assigned facilities
Liaise between facility teams and central operations to ensure alignment and consistent execution of onboarding plans
Maintain regular updates and reports on site progress, issues, and completion timelines
Build positive relationships with facility teams to support engagement and retention during the transition period
Identify opportunities to enhance onboarding efficiency, documentation, and staff training materials
Contribute to the development of onboarding SOPs, checklists, and evaluation tools
Share best practices and lessons learned from each facility to drive continuous improvement across the network
Qualification
Required
Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Registered Nurse (RN), or Licensed Vocational Nurse (LVN) certification required
Strong clinical background in skilled nursing, long-term care, or similar clinical environments
Excellent communication, interpersonal, and training skills
Proficiency in healthcare technology, electronic health records (EHR/EMR), and remote monitoring platforms
Ability to work independently and collaboratively in fast-paced, changing environments
Preferred
Experience with remote patient monitoring systems or healthcare technology deployments
Knowledge of healthcare compliance, data protection, and clinical governance standards
Strong project management, process implementation, and cross-functional coordination abilities
Comfort with extensive travel, fieldwork, and hands-on operational responsibilities
Company
Dozee
Dozee develops a contactless remote patient monitoring and early warning system powered by AI.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33.2MKey Investors
Texas Medical Center InnovationTemasek Trust CapitalStockhausen International
2025-10-28Non Equity Assistance
2025-03-25Series Unknown· $0.74M
2025-03-25Debt Financing· $6.84M
Recent News
2025-12-20
2025-08-14
Company data provided by crunchbase