Janus Henderson Investors · 2 weeks ago
Voice Engineer
Denver, CO
Full-time
Hybrid
Mid Level
$95K/yr - $105K/yrJanus Henderson Investors is dedicated to helping clients achieve superior financial outcomes through disciplined investments and world-class service. The Voice Engineer will maintain a large telephony environment, support end-users' telephony needs, manage voice issues, and assist in implementing service improvements.
Asset ManagementFinanceFinancial Services
Responsibilities
Maintain a large telephony environment consisting of a blend of on-prem and hosted services
Support end-users’ day-to-day telephony needs
Assist with managing incoming voice issues and working to resolution
Close audit findings as identified
Perform disaster recovery testing
Assist with team to implement service improvements and updates
Provide excellent customer service and support to our clients and partner organizations
Provide split shift coverage of office working hours between 7am-5pm
Provide out of hours support via on-call rotation
Carry out additional duties as assigned
Qualification
Required
Strong experience with Cisco VoIP telephony technologies, including Cisco SBCs/CUBE
Strong understanding of SIP and troubleshooting of carrier trunks
Experience with the Cisco collaboration suite of products including CUCM, CUC, and Expressway
Significant experience with the Microsoft Teams cloud-based telephony platform
Maintain global voice recording solutions for regulatory compliance adherence
Familiarity with cloud-based contact center solutions such as WebEx Contact Center
Familiarity with Calabrio including the advance quality management and workforce management suites
Excellent communication and interpersonal skills, with the ability to work collaboratively with other IT teams, vendors, and business stakeholders
Experience working in a global, enterprise class, mission critical, 7x24X365
CCNA certification or equivalent experience
Preferred
Knowledge of automation and scripting (PowerShell, Python, Ansible, etc.)
Experience with supporting IPC dealer boards and trader turrets
Excellent written and verbal communication and strong interpersonal skills
Ability to interact with all levels of management and staff as well as outside vendors, contractors, service providers and consultants
Ability to maintain a professional manner and remain calm under pressure
Ability to use own initiative and willingness to seek and achieve improvements to processes and technology
Benefits
Generous Holiday policies
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace – the mindfulness app
Corporate membership to ClassPass and other health and well-being benefits
Unique employee events and programs including a 14er challenge
Complimentary beverages, snacks and all employee Happy Hours
Company
Janus Henderson Investors
Janus Henderson Investors is an asset management company that provides investment products and portfolio management services to its clients.
Founded in 2017
1001-5000 employees
H1B Sponsorship
Janus Henderson Investors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
General Catalyst
2025-12-22Private Equity
2025-12-22Acquired
2017-05-30IPO
Leadership Team
Roger Thompson
Group CFO
Recent News
2026-01-11
Company data provided by crunchbase