SmartBuyGlasses Optical Group · 2 months ago
Customer Service Representative (Phone/Voice) – Philippines
United States
Full-time
Remote
New Grad, Entry LevelSmartBuyGlasses Optical Group is one of the world’s leading designer eyewear e-retailers, seeking a Customer Service Representative (Phone Support) to provide assistance and process information for customer inquiries. The role involves daily phone interactions with customers, addressing their questions about products and services, and promoting higher-priced items.
E-CommerceEyewearFashionRetail
Responsibilities
Work with customers daily via phone
Handle retail customer service inquiries mainly for English-speaking markets. This includes the style of glasses, sunglasses, prescription questions, order status, warranty issues, etc
Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales
This job requires a patient and stable work style and consistency in dealing with repetitive routines
The job demands a cooperative, agreeable, and sympathetic listener who gets along with others and enjoys helping them
A customer service, team-oriented focus is of utmost importance. The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work
The focus is on working comfortably under close supervision within a stable, secure team
The key to this position is outgoing, friendly, genial interaction with a wide range of people. This interaction requires a selfless, sympathetic interest in others
The work requires patience, stability, and consistency, with much interaction with others over long periods
There is a strong need for team interaction and involvement and a relatively low requirement for independent initiative and action
Qualification
Required
Fluency in verbal and written English; additional language is an advantage
Excellent time management and documentation skills
Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evenings)
High-speed, stable internet connection
Preferred
Customer service experience preferred
Benefits
Performance bonuses
Free designer glasses annually
Annual/Sick Leaves
Career development/learning program
Fast-paced, dynamic, and multicultural work environment
Company
SmartBuyGlasses Optical Group
SmartBuyGlasses Group is the world’s leading designer eyewear e-retailer.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Menning
Co-Founder
Doron Kalinko
Co-Founder
Recent News
PR Newswire
2026-01-22
2025-12-01
Company data provided by crunchbase