PerkinElmer ยท 5 months ago
AI Customer Software Support Strategist (HYBRID Woodbridge, ON)
Woodbridge
Full-time
Hybrid
Mid, Senior LevelPerkinElmer is a global analytical services and solutions provider dedicated to advancing science for a healthier world. They are seeking an AI Customer Software Support Strategist to integrate innovative technologies into customer-facing product information and develop advanced web-based help platforms for laboratory instrument systems.
HardwareHealth Care
Responsibilities
Use your advanced skills in HTML, UI/UX, and AI literacy to design and develop an intuitive web-based, customer-facing help platform which enables customers to use our portfolio of laboratory instrument systems effectively and efficiently
Partner directly with software development teams to integrate the help platform into the comprehensive software solution
Establish and implement processes for integrating AI into the technical authoring process, optimizing workflows and content generation beyond conventional documentation
Develop and implement processes for modular, single-sourced content creation, leveraging HTML/XML-based authoring environments
Boost efficiency by strategically connecting various APIs such as DeepL to Lingo in order to automate and streamline the content creation and delivery process
Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle
Qualification
Required
Bachelor's degree required in a science/engineering related discipline
Advanced and demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies
Proven AI literacy and a clear vision for integrating AI into technical communication workflows
Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences
Experience implementing meta tags and structured content focused on providing key information to an AI chatbot to enhance AI driven support
Familiarity with embedding multimedia into web-based help content
Ability to work cross-functionally and collaboratively in a global, fast-paced environment
Exceptional time management and organization skills including proficiency in managing and tracking projects using Jira
Detail-oriented with excellent problem solving and communication skills
Familiarity with Agile/Scrum methodologies
Native level fluency in written and spoken English
Preferred
Mid to expert level experience using MadCap Flare and its suite of products
A forward-thinking mindset with a desire to move beyond conventional technical writing and embrace web-based, interactive solutions
Experience working within a scientific or engineering domain, particularly with spectroscopy and chromatography analytical laboratory instruments is highly preferred
Company
PerkinElmer
PerkinElmer focused on improving the health and safety of people and the environment.
Founded in 1931
5001-10000 employees
H1B Sponsorship
PerkinElmer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (3)
2022 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-08-01Acquired
1978-01-13IPO
Leadership Team
Frank A. Wilson
SVP & CFO
Joel S. Goldberg
SVP & General Counsel & Secretary
Recent News
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