TeamLogic IT - Kentwood, Michigan · 2 months ago
IT Support Specialist Business Client Support MSP Environment
Grand Rapids, MI
Full-time
Onsite
Entry Level
$24/hr - $27/hr
1+ years expTeamLogic IT supports small and mid-sized businesses across West Michigan with secure, reliable, and personable IT services. The IT Support Specialist will serve as the first response for client support tickets, diagnosing and resolving various IT issues while ensuring effective communication with non-technical users.
Responsibilities
Serve as the first response for client support tickets via phone, email, and web portal
Diagnose and resolve issues involving:
Windows 10/11 workstations
Microsoft 365 accounts, licensing, Teams/SharePoint access
Printing, user access, MFA, and basic networking issues
Configure and deploy new user laptops/workstations
Use NinjaOne RMM and Autotask PSA to manage and document your work
Escalate more complex issues to the engineering team when appropriate
Occasionally visit local client sites for installs or hands-on support
Qualification
Required
1–3 years of professional IT support experience (service desk or equivalent)
Familiar with ticketing workflow and communicating with non-technical users
Understanding of networking basics (IP, DNS, DHCP, gateways)
Organized, reliable, and able to follow through on open requests
Valid driver's license and ability to support clients locally
Preferred
MSP or multi-client IT support background
CompTIA A+ (or willingness to earn within 90 days)
Experience with Microsoft 365 Admin Center or Entra ID user management
Experience with RMM/PSA tools (NinjaOne, Autotask, ConnectWise, Datto, etc.)
Benefits
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
TeamLogic IT - Kentwood, Michigan
HELPING PEOPLE AND ORGANIZATIONS IMPROVE EFFECTIVENESS AND COMPETITIVE ADVANTAGE THROUGH USE OF INFORMATION TECHNOLOGY TeamLogic IT provides outsourced managed IT services targeted to new and growing businesses, using a team of certified technicians.
2-10 employees
H1B Sponsorship
TeamLogic IT - Kentwood, Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase