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Navy Federal Credit Union · 2 months ago

Vice President, Contact Center Operations

141 Security Drive, Winchester, VA, 22602, US

Full-time

Onsite

Senior Level

Navy Federal Credit Union is seeking a Vice President for Contact Center Operations. The role involves overseeing and managing the Contact Center Operations to ensure superior member service and operational efficiency.

AssociationFinancial ServicesNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

To oversee, manage and direct Navy Federal's Contact Center Operations (CCO)

Provide executive oversight in conjunction with departmental executive management

Offer leadership and strategic direction to sustain superior member service, high operational efficiency and optimal resource management

Develop, direct, and administer comprehensive policies and programs to drive and support CCO division objectives, initiatives and operations

Ensure Contact Center strategies and activities align with department's mission, vision and values and corporate objectives

Direct report to SVP Contact Center Operations and Support

Qualification

Contact Center OperationsPolicy DevelopmentOperational EfficiencyLeadershipStrategic DirectionResource Management

Required

To oversee, manage and direct Navy Federal's Contact Center Operations (CCO)

Provide executive oversight in conjunction with departmental executive management

Offer leadership and strategic direction to sustain superior member service, high operational efficiency and optimal resource management

Develop, direct, and administer comprehensive policies and programs to drive and support CCO division objectives, initiatives and operations

Ensure Contact Center strategies and activities align with department's mission, vision and values and corporate objectives

Direct report to SVP Contact Center Operations and Support

Company

Navy Federal Credit Union

Glassdoor4.1

Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained

Founded in 1933

Vienna, Virginia, USA

10001+ employees

http://www.navyfederal.org

H1B Sponsorship

Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (217)

2024 (110)

2023 (106)

2022 (76)

2021 (38)

2020 (19)