Drug Proctor jobs in United States
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Novir · 2 months ago

Drug Proctor

positionMilwaukee, WI
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Novir is an emerging diagnostic biotechnology company focused on delivering innovative testing solutions. The Drug Proctor will be responsible for proctoring oral saliva-based drug screen tests in a virtual environment, ensuring excellent customer service and communication throughout the process.

Biotechnology

Responsibilities

Proctoring oral saliva-based drug screen tests in a virtual testing session
Providing an excellent customer experience in a virtual environment
Using video programs such as Zoom or Microsoft Teams to communicate with candidates and internal team members
Resolving issues to consumer satisfaction and within guidelines of the service policy
Assisting with fulfillment activities such as Pick, Pack and Shipping
Test kit prepping: assembly, boxing, label printing/cutting
Special projects and duties as assigned

Qualification

Customer service experienceVideo conferencing softwareTechnical acumenBilingual English/SpanishProfessionalismAttention to detailProblem solvingCommunication skills

Required

2+ years in a customer facing role, preferably providing remote customer service or support
Strong technical acumen, at least 2+ years' experience using video programs such as Zoom or Microsoft Teams
Excellent verbal communication skills and strong attention to detail
Strong sense of confidentiality and professionalism
Tech savvy problem solver who can multi-task to solve a variety of issues quickly
Resolve issues to consumer satisfaction and within guidelines of the service policy
Ability to stand long periods of time and lift packages up to 50 lbs when assisting with fulfillment activities such as Pick, Pack and Shipping
Test kit prepping: assembly, boxing, label printing/cutting
Special projects and duties as assigned
Availability to work a flexible schedule of Monday - Friday and weekend rotation based on business need

Preferred

Bilingual in English/Spanish a plus
Flexible schedule preferred

Company

Novir

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Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart.
dateFounded in 2020
location
Milwaukee, Wisconsin, USA
people-size51-200 employees
web-link
https://novir-usa.com/

Funding

Current Stage
Growth Stage
Total Funding
$3.89M
2024-09-23Debt Financing· $3.89M

Leadership Team

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Dirk Steinert, MD, MBA
Chief Medical Officer
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Recent News

EIN Presswire
InOut Labs Launches InstaCLEAR: A Virtual Drug Testing Solution for the Modern Workforce
2025-06-21
Business Journals
Covid-19 startup Novir opens new office in Milwaukee’s Third Ward: Slideshow
2022-04-25
BizTimes - Milwaukee Business News
Rapidly growing health care startup Novir moves into larger Third Ward location
2022-04-22
Company data provided by crunchbase