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Savers | Value Village · 1 week ago

Community Donation Manager (Operations Management)

Rochester, MN

Full-time

Onsite

Mid Level

$16.90/hr - $24.29/hr

Savers is one of the largest for-profit thrift operators in the United States, Canada, and Australia, dedicated to championing reuse and inspiring a future where secondhand is second nature. The Community Donation Manager is responsible for managing the day-to-day operations of the Community Donation Center, promoting brand awareness, and leading a team to ensure a positive donor experience.

E-CommerceSecondhand Goods

No H1B

Hiring Manager

Carolyn Meyer (Kasch)

Responsibilities

Accountable for the overall management and direction of the processes associated with the day-to-day functions of the Community Donation Center to make Savers the donation center of choice

Upholds company standards, regulations, and laws throughout all donor areas of the store (inside and outside), remaining aware of donor needs and monitoring and ensuring fast, friendly, and respectful service at point of donation

Responsible for promoting brand awareness in their community and developing relationships with and inspiring local organizations to partner with Savers

Ensures CDC is organized, clean, safe, and welcoming; ensures donation flow, storage and staging are always maintained

Partners with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to help facilitate a manageable supply flow at all times

Engages with customers and donors to actively promote Savers’ brand both in the store and in the community as required

Ensures donations are accurately weighed by classification and accounted for

Plans, tracks, and measures donation goals and results

Uses the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage is aligned with expected volume and donor traffic

Utilizes, in accordance with Savers standards, branded sign packages and all other company approved materials that promote the Savers brand

Leverages Voice of the Customer Program to improve donor satisfaction

Performs the duties of the CDC Ambassador as required

Leads, directs, and supervises the work of CDC Ambassadors

Plans staffing needs; recruits, selects, and trains new CDC Ambassadors

Regularly interacts, trains, coaches, and counsels the CDC Ambassadors. Provides recognition and candid feedback. Addresses complaints and solves issues

Develops a culture of genuine appreciation for donors and donations at the CDC by ensuring Ambassadors are providing fast, friendly, respectful service, consistently and positively representing the store’s nonprofit partner, and demonstrating the company’s brand and values

Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work

Role models and maintains a respectful, values-driven workplace that adheres to all Savers’ Policies and Procedures

Functions as an active member of the management team

Delivers a positive and unforgettable donor experience by training, coaching, and role-modeling donor service expectations to CDC Ambassadors

Continuously assesses the donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work

Actively engages with the donor by seeking firsthand feedback to make improvements to all aspects of the donor experience. Responds to donor questions, requests, and complaints

Educates all team members in the store on Savers’ brand, empowering them to share stories about the business model to customers and the community

Works with store team in promoting awareness of our non-profit partner, joint brands, and community impact

Drives company promotions and other permitted grassroots efforts inside and outside the store that create community awareness of the CDC, the company brand, and the benefits of donating to Savers

Partners with the Sourcing team to lead or assist in Fundrive events as needed

Networks within the community through grassroots efforts to share the Savers story and promote awareness

Qualification

Community EngagementDonation Center OperationsTeam ManagementMicrosoft OfficeMathematical SkillsCoaching SkillsPresentation SkillsCommunication Skills

Required

Excellent presentation skills

Mathematical skills

Ability to communicate well in both verbal and written forms

Ability to observe, assess and coach the work of others

Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form

Ability to reason, make decisions, and use independent judgment in various situations

Proficient in all Microsoft Office applications

High School diploma: post-Secondary degree/diploma preferred

Experience managing people preferred

Must be able to frequently lift and carry products weighing less than 5 lbs

Will occasionally need to lift and carry products weighing up to 50 lbs

Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 – 10 lbs. of force

Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team

Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection

Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team

Frequently required to read written & electronic documents and product labels

Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers

Will need to hear requests in person and via intercom and telephone

Will occasionally be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations

Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays

Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts

Frequent reaching to various levels and directions to move/stack boxes of product, move product on and off hangers, rails and carts and stock product on display racks/shelves

Possess dexterity for complex hand-eye tasks, including keyboarding and merchandise ticketing/movement activities

Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to stack and/or stock product(s) on display racks

Will periodically need to drive to meetings or other stores for business purposes