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Provar · 2 months ago

Customer Onboarding Specialist

United States

Full-time

Remote

Mid Level

£50K/yr - £50K/yr

Provar is seeking a Customer Onboarding Specialist to support their international expansion, focusing on providing exceptional customer experiences. This role involves guiding customers through product configuration and implementation, ensuring they derive real value from Provar's offerings.

CRMSales AutomationSoftwareUsability Testing

Growth Opportunities

Responsibilities

Working with Sales to scope projects pre-contract and set clear onboarding expectations

Planning and delivering end to end onboarding for new customers, acting as their primary point of contact

Proactively identifying opportunities for customers to maximise Provar ROI

Hosting kick-off meetings with key stakeholders to agree project objectives

Monitoring progress at checkpoints to ensure adoption and troubleshoot issues

Enabling internal technical team members to provide external training to new and existing customers

Staying current with Provar updates and share these with customers and the community as appropriate

Proactively take ownership of training materials and work with cross-functional teams to create training content as needed (i.e., Product and Engineering)

Continued self-growth and learning new topics relevant to Provar customers (i.e., DevOps, integrations, AI, new technologies)

Contributing largely to knowledge content and customer enablement through Forum engagement

Qualification

Customer onboarding experienceSalesforce platform knowledgeQuality Assurance understandingDevOps knowledgeProvar product suite experienceTraining skillsProactive work abilityCommunication skillsPresentation skillsInterpersonal skillsTeamwork skillsProject management skills