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Keller Williams · 2 months ago

Client Experience & Social Media Coordinator

West Chester, PA

Full-time

Onsite

Entry Level

$42K/yr - $48K/yr

2+ years exp

Keller Williams Realty is the #1 real estate company in the world, known for its innovative approach and top-tier training programs. They are seeking a dedicated Client Experience/Social Media Coordinator to create a world-class experience for agents and clients, combining exceptional customer service with creative marketing expertise to enhance engagement and elevate the company’s social media presence.

Real Estate

Responsibilities

Serve as the main point of contact in our office, providing excellent customer service

Manage communications via phone, email, and in-person interactions

Coordinate with agents and other team members to ensure client needs are met promptly

Serve as the front-line representative, providing outstanding customer service and ensuring every client and agent interaction reflects the company’s brand and culture

Develop and execute social media strategies across platforms (Facebook, Instagram, LinkedIn, TikTok, etc.) to highlight company culture, training opportunities, and success stories

Create engaging and visually appealing social media content including videos, graphics, and posts

Promote and drive attendance for meetings, classes, and events through creative campaigns and consistent communication

Coordinate logistics for company meetings, classes, and special events to ensure a smooth and professional experience

Capture photos and videos during events and manage post-event marketing (recaps, highlights, and engagement posts)

Support the leadership team in marketing initiatives, email campaigns, and internal communications

Monitor social media performance and engagement metrics, providing insights for growth and improvement

Uphold and represent the company’s core values and culture in all interactions

Maintain and update agent records in our CRM system

Handle client feedback and resolve any issues or concerns in a timely manner

Support the team with administrative tasks as needed to ensure smooth operations

Contribute to creating a welcoming and professional environment in the office

Qualification

Social Media ManagementCustomer ServiceMicrosoft Office SuiteCRM SystemsMultitaskingProfessionalismReal Estate KnowledgeCommunication SkillsOrganizational SkillsTeam Collaboration

Required

High school diploma or equivalent required; Associate's or Bachelor's degree preferred

2+ years of experience in a customer service or client-facing role (hospitality, retail, education), real estate or related industry experience is a plus

Strong communication skills, both verbal and written

Excellent organizational and multitasking abilities

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Products (Gmail, Docs, Sheets, Drive), Canva, Social Media outlets and CRM systems

Ability to work independently and as part of a team in a fast-paced environment

High level of professionalism and a strong commitment to client satisfaction

Familiarity with real estate transactions and terminology is a plus

Physical Requirements: sitting, standing, walking and occasionally lifting up to 20 lbs