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Verint · 18 hours ago

Sr. Technical Consultant

United States

Full-time

Hybrid

Senior Level

$110K/yr - $198K/yr

7+ years exp

Verint is a company that specializes in providing security solutions for financial institutions. The Sr. Technical Consultant will work closely with the Wells Fargo IT team to lead technical tasks and ensure successful project delivery, while also managing relationships and communication with various stakeholders.

Computer Software

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Serve as the primary technical point of contact for all assigned tasks and projects at Wells Fargo. Embed within the Wells Fargo IT technical team for all Verint video solutions projects, technical issues, and communication updates

Complete all assigned tasks, either on-site at Wells Fargo locations (primarily Charlotte, NC) or remote, which may include installations, upgrades, new releases, configuration, testing, investigation and troubleshooting of application software, hardware components, DVR firmware, camera firmware, network switches, and other third-party integrations

Manage the technical escalation process through the Verint FSS customer support team, tier 3, and product house escalation teams, and provide timely updates

Manage technical status reports and project tracking updates with a regular communications cadence to the Verint FSS Customer Success Director, Sales Director and senior Technical Liaison

Manage daily operations and work with the Verint FSS Wells Fargo account team to position both FSS and Wells Fargo to drive achievement of Verint goals and customer objectives

Participate in weekly technical tracking meetings and quarterly QBR meetings reporting on progress against technical tasks and goals

Develop and manage process documentation for product deployment efforts

Develop and manage user acceptance requirements and deployment to include Proofs of Concept (POC) and pilot efforts

Provide training to bank personnel using online and in-person tools

Oversee and direct analytics/AI deployments on a large scale

Oversee and direct cloud testing and deployment of the Verint FSS Cloud solution

Qualification

Video surveillance systemsUser acceptance testingTechnical troubleshootingProject managementEnterprise softwareDatabase technologyNetwork managementProcess documentationTraining skillsCommunication skillsRelationship buildingCross-functional collaboration

Required

Bachelor's Degree in IT, Computer Science or other related field, or equivalent work experience

7+ years' experience in a technical, customer facing role or physical security in the U.S. banking sector

Strong technical skills in enterprise software, video surveillance systems, database technology, network management, application configuration, and troubleshooting

Strong experience in user acceptance testing to include development of user requirements as well as overseeing the testing within the customer environment

Strong project management experience using multiple tools for tracking and managing large scale software deployments

Experience rolling out large scale (100 plus) sites of video analytics, tracking accuracy, and monitoring effectiveness of those analytics, and reporting findings to business unit

Proven record in process documentation for large scale security systems deployments

Experience using online and in-person training tools to improve the level of understanding of security systems to a large, enterprise user base

Excellent and professional written/verbal communication and listening skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical

Strong technical aptitude and demonstrated ability to communicate using standard IT and software terminology

Ability to prioritize and drive cross-functional issues to a successful resolution on behalf of Wells Fargo

Excellent track record in developing relationships with a high degree of integrity and trust

Willingness and ability to travel up to 50% domestically, occasionally at short notice

Must reside in Charlotte, NC or within 4-5 hours driving distance

Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations

Wells Fargo may request that additional checks be conducted on Verint employees. Verint reserves the right, consistent with applicable law, to require employees in certain positions to undergo background checks periodically or as needed based on our customers' requirements

Preferred

Experience with the installation, support, usage, or administration of Verint FSS software and hardware

Experience in managing large, complex physical security projects and tasks in the US banking sector

Leadership experience focusing on multi-team collaboration and operations

Deep understanding of large financial institution challenges and scalability concerns

Company

Verint

Glassdoor4.1

Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.

Founded in 1994

Melville, New York, US

5001-10000 employees

https://www.verint.com

H1B Sponsorship

Verint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (7)

2023 (3)

2022 (10)

2020 (7)