Purple Communications, Inc · 2 months ago
Residential Account Manager - Worcester, MA
Austin, TX, US
Full-time
Hybrid
Mid LevelPurple Communications, Inc is seeking a Residential Account Manager who will operate as an outside sales professional focused on acquiring new clients and managing existing relationships. The role involves evaluating customer needs, installing products, providing training, and maintaining positive client relationships within a designated sales territory.
MessagingTelecommunications
Responsibilities
Travel regularly to client sites to sell our products and manage client relationships
When at client sites:
Evaluate the customer’s communications needs and propose the appropriate solution to satisfy those needs
Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service
Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs
Develop and maintain positive relationships with assigned customers in sales territory
Proactively manage sales opportunities through the sales process to close
Provide onsite and remote support to assigned customers following the initial installation of products and services
Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base
Maintain the appropriate mix of written correspondence, telephone contacts, online demonstrations, and onsite visits with existing customers in order to stimulate interest in the Company’s products and services
Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company
Qualification
Required
Fluency in American Sign Language (ASL) and in-depth knowledge of the Deaf Culture is required
Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs
Excellent communication skills
Must live within commuting distance of a Purple office location or be able to work from a local home office equipped with high-speed Internet
Must have a personal automobile and a valid driver's license
Must be able to travel extensively by car in the assigned region and by air on occasion, as at least 80% of an Account Manager's working time is spent on activities directly related to outside sales
Preferred
Prior installation experience is desirable
Prior experience in a sales or customer support role is a definite plus
Benefits
A competitive compensation package will be awarded to successful candidates.
Components will include a base salary, sales bonuses and benefits.
Company
Purple Communications, Inc
Purple Communications Inc. is a leading U.S.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$5M2017-02-14Acquired
2009-12-30Series Unknown· $5M
2008-01-01Series Unknown
Leadership Team
Francine cummings
Chief Operating Officer
Mark Stern
Director of Product Management
Recent News
Canadian News Wire
2022-01-31
Company data provided by crunchbase