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Playground · 2 months ago

Onboarding Manager

Denver

Full-time

Onsite

Entry, Mid Level

$85K/yr - $85K/yr

2+ years exp

Playground is a company dedicated to making excellent child care accessible to all through their innovative software solutions. The Onboarding Manager will be responsible for guiding new customers through their initial interactions with Playground's platform, ensuring a smooth transition and driving long-term success.

Child CareEducationFinancial Services

Responsibilities

Lead Customer Onboarding: Serve as the main point of contact for new clients, managing onboarding from kickoff through go-live

Train & Educate: Deliver live and virtual training sessions tailored to each customer’s specific use case, ensuring they’re confident using our platform

Develop Resources: Create documentation, playbooks, and self-serve materials to empower customers and reduce onboarding time

Build Repeatable Systems: Help design and improve onboarding processes, making them scalable and efficient as our customer base grows

Collaborate Cross-Functionally: Work with Product, Engineering, and Support to deliver timely solutions and feedback loops during onboarding

Measure Success: Track KPIs such as time to launch, feature adoption, and customer satisfaction, and implement improvements based on insights

Drive Engagement: Identify ways to increase early product adoption and encourage full feature utilization

Qualification

Onboarding experienceCustomer successProject managementSaaS experienceTraining deliveryDocumentation developmentCustomer onboarding toolsStartup experienceCommunication skillsOrganizational skills