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Chase · 2 months ago

Experience Design Vice President - Card Services

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Mid, Senior Level

$142K/yr - $205K/yr

5+ years exp

Chase is a leading financial services firm, and they are seeking an Experience Design Vice President to shape the user experience across their branded card products. This role involves leading design initiatives, collaborating with cross-functional teams, and ensuring that offerings are visually appealing and accessible to enhance customer experience.

BankingFinancial Services

Responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain

Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Create scalable design approaches that enable repeatable processes and design approaches that improve product speed to market

Leverage LLM tools to create efficiencies that free designers to focus on the most strategic, impactful work

Elevate the design craft of the team by modeling good practices and fostering a culture of learning and respectful critique

Qualification

User experience designInclusive designDesign leadershipTechnical literacyPrototypingMarket analysisStorytelling skillsCollaborationMentoringDocumentation

Required

5+ years of experience or equivalent expertise in user experience design or similar roles

Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Proven ability to use metrics and data to measure, test and improve products over time

Strong documentation and storytelling skills, proven ability to align broad cohorts of stakeholders around a design vision and create a shared roadmap

Proven ability to deliver product design at scale, including working across teams to gain agreements and resolve blockers