Cincinnati Children's · 2 months ago
Systems Engineer I - Unified Communications Team (Mobile Device Management/Communications Systems)
Offices at Vernon Place
Full-time
Onsite
New Grad, Entry Level
$61K/yr - $78K/yr
0+ years expCincinnati Children's Hospital Medical Center is seeking a Systems Engineer I to join their Unified Communications Team. The role involves providing end-user support and operational oversight to ensure reliable communication workflows across the organization, managing ServiceNow queues, and collaborating on continuous improvement initiatives.
Health Care
Responsibilities
End-to-End Communication Support: We manage and optimize communication platforms, including mobile technologies, telecom systems, HIPAA-compliant applications, paging systems, cellular DAS, and patient communication workflows
Incident and Operational Management: As stewards of the ServiceNow incident and request queues, the team ensures timely and effective resolution of issues to maintain high levels of user satisfaction and system performance
System Maintenance and Optimization: We handle the configuration, maintenance, and enhancement of communication devices and systems, focusing on streamlining processes, reducing recurring issues, and improving efficiency
Strategic Collaboration: Working closely with stakeholders across the organization, we design and implement communication solutions that support CCHMC’s commitment to patient care excellence
Project Management: Participate in the design, development, and implementation of new and enhanced application requests, ensuring timely completion and adherence to requirements. Identify and coordinate appropriate resources needed for small to midsized projects. Facilitate communication between internal teams and external vendors, addressing project-related issues and updates. Contribute to the development and management of project plans, determining scope, complexity, and deliverables. Collaborate with cross-functional teams to achieve project objectives and meet organizational goals
System Analysis and Design: Analyze, design, implement, and maintain moderately complex systems that enhance clinical care and patient management. Perform system testing, document outcomes, and support the implementation of technical solutions. Create and maintain user and technical documentation to ensure clarity and usability. Review and update existing documentation for accuracy and enhancement opportunities. Utilize the development lifecycle process and standard operating procedures to implement and support system solutions effectively
Technical Support: Provide technical support and problem resolution for production and process issues, identifying resources to address minor to midsized problems. Troubleshoot error messages and resolve issues using appropriate change control methods. Act as a liaison between Cincinnati Children's departments and Information Services, fostering collaboration and effective communication. Monitor system performance and functionality to proactively address potential issues and identify future development needs. Participate in on-call support rotations, managing incident resolution and problem determination during assigned periods
Customer-Centered Support: Deliver outstanding end-user support by monitoring Service Level Agreements (SLAs) for incident management. Collaborate with other teams to ensure customer-focused incident management and support. Adhere to and promote change management policies and procedures. Model exceptional customer service by following up with customers in a timely and effective manner, maintaining Cincinnati Children's CARES service standards: Courteous, Attentive, Respectful, Enthusiastic, and Safe
Professional Development and Collaboration: Continuously enhance knowledge and professional skills through cross-training, vendor education, and attendance at departmental meetings. Build and maintain positive relationships with internal and external stakeholders, fostering a team-oriented environment. Contribute to instructional seminars, oral presentations, and written documentation to share knowledge and best practices. Develop expertise in Cincinnati Children's computer-based systems to support departmental and organizational objectives
Qualification
Required
Bachelor's degree in a related field or equivalent combination of education and experience
0+ years of experience in a related job discipline, with a strong willingness to learn and grow within the role
Preferred
Supporting hands-on troubleshooting of communication systems
Mobile device/telecom experience preferred
Company
Cincinnati Children's
Cincinnati Children’s, a nonprofit academic medical center established in 1883, offers services from well-child care to treatment for the most rare and complex conditions.
10001+ employees
H1B Sponsorship
Cincinnati Children's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (132)
2024 (109)
2023 (131)
2022 (124)
2021 (98)
2020 (68)
Funding
Current Stage
Late StageTotal Funding
$15.6MKey Investors
Nestle Purina PetcareNational Institutes of HealthFarmer Family Foundation
2025-12-29Grant
2024-03-12Grant· $2.6M
2023-04-20Grant· $5M
Leadership Team
Tony Johnston
Deputy Chief Information Officer, Vice President and CTO
Recent News
Medical Xpress - latest medical and health news stories
2026-01-11
2026-01-09
2025-12-10
Company data provided by crunchbase