Scientific Search · 3 hours ago
Customer Service Representative
Philadelphia, PA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrScientific Search is seeking a Customer Service Representative - Account Manager for one of their long-tenured clients in the pharmaceutical industry. This role involves managing customer communications, building relationships, and ensuring customer needs are met efficiently.
Human ResourcesStaffing Agency
Responsibilities
Responsible for customer communications
Build strong relationships with customers
Maintain detailed understanding of all customers’ needs to effectively investigate, track and resolve customer concerns
Manage customer accounts from receipt of order through invoice process
Ensures that customer issues are dealt with in an efficient manner, informing the Management Team of any problems that may arise
Ensures that all processes and procedures are completed and quality standards are met
Communicates the customer's goals and represents the customer's interests to the team
Provides regular communication between the customer and team, to set proper customer expectations
Maintain an understanding of the company’s capabilities and services
Reports directly to the V.P. of Corporate Development, providing regular input on all account activity
Assists the Project Manager with New Product Development
Responsible for communicating accurate order/billing status at weekly sales meetings
Daily activities may include:
Use of ERP system to perform job related functions
Initiate Change Control Requests
Tracking Artwork Status
Packaging Record Completion
Following up on e-mail and other communication promptly
Other duties processes and procedures as assigned
Qualification
Required
Extremely detail oriented
High level of initiative and works well in a team environment
Excellent written and oral communication skills
Plans and carries out responsibilities with minimal direction and supervision
Superior critical-thinking and problem-solving skills; ability to recognize and resolve discrepancies and issues
Computer proficiency; MS Office applications, databases and spreadsheets
Preferred
Knowledge of GMP's in a pharmaceutical (FDA regulated) industry preferred
Knowledge of NDA/ANDA requirements preferred but not required
Company
Scientific Search
Scientific Search is a staffing and recruiting company offering pharmaceutical, engineering, and it recruiting services.
Founded in 1983
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase