NEOGOV · 2 months ago
System Support Specialist
Midland, TX
Full-time
Onsite
Entry Level
$51K/yr - $51K/yr
2+ years expNEOGOV is seeking a System Support Specialist responsible for providing technical support for personal computing infrastructure, networking components, and specialized security and audio/visual systems for County users. The role involves troubleshooting, repairing, and maintaining various hardware and software systems while ensuring effective communication and problem resolution.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Respond to user requests for service that have been created via the IT work order system
Troubleshoot problems and develop solutions; provide a wide variety of client support and technical issue resolution
Analyze needs of users, formulate and implement solutions, and determine whether software exists to meet user needs
Diagnose and repair personal computer hardware failure
Perform minor and major repairs to equipment and arrange for warranty service needs
Protect the integrity of integrated systems data; provide network support by monitoring user ports and solving problems when necessary
Install, test, troubleshoot, and repair Category 5 and 6 network cable and related hardware, such as patch panels and wall plates
Perform a variety of technical tasks including, but not limited to, installation and configuration of hard disks, network interface cards, internal modem/fax cards, monitors, keyboards, mice, removable media devices, and other devices requested or required
Utilize a variety of electronic testing equipment; request and maintain an adequate supply of parts and repair materials
Refer users to IT help desk when requests are out of provided job scope or unsupported
Participate in on-call rotation for resolution of any issues for systems under his/her control
Apply concepts and best practices of alarm system, surveillance system, and physical access control system operations
Apply concepts and basic practices of paging and intercom systems, loudspeaker systems, and multimedia displays
Analyze, plan, recommend, install, upgrade, troubleshoot and repair physical security, burglar alarms, panic systems, and surveillance system devices and components such as access card readers, electrified door lock hardware, exit devices, power supplies, alarm panels and sensors, security cameras, etc
Analyze, plan, recommend, install, upgrade, troubleshoot and repair audio/video systems such as microphones, speakers, amplifiers, mixers, signage players, displays, etc
Advise the Operational Network Manager (ONM) on hardware and software alternatives and on recurring hardware and software problems
Advise directors on equipment requirements and problem areas and make recommendations for solution of problems
Assist in evaluating new hardware and software
Document complete and accurate hardware and software specifications and details along with resolutions to problems and work performed; create complete and concise documentation
Maintain inventory of computer hardware and software
Notify supervisor of any materials needed to complete duties
Plan or organize assigned tasks
Maintain County issued vehicle and equipment in a clean and good working condition
Regular and timely attendance is required
Maintain effective working relationships with those contacted during work activities
Perform other related duties as assigned/required
Qualification
Required
High school graduation or its equivalent, plus at least two years of experience; or any equivalent combination of education and experience, which provides the required knowledge, skills, and abilities
Skill in the application and maintenance of Microsoft Windows 10, and 11
Familiarity with low voltage systems
Familiarity with access control, surveillance systems, panic button and burglar alarm systems, components, hardware and software
Familiarity with all aspects of multimedia and audio/video systems, including matrix systems and video distribution
Capable of analytical problem solving; conducting needs assessments; and creation of complete and concise documentation
Organize and prioritize tasks to be completed
Operate computers, systems, software, security systems, security software, and related equipment for the county
Analyze various situations and determine the best solution
Analyze challenges and shortcomings and formulate complex action plans to facilitate timely resolution
Effectively communicate verbally and in writing
Describe complex technical systems in non-technical terms
Learn and apply a variety of detailed procedures
Maintain cooperative working relationship with those contacted in the course of work activities
Write and read reports, letters, and memos
Meet project deadlines
Operate office equipment, such as copy machine and facsimile machine
Preferred
Knowledge and background specific to Honeywell, Milestone, S2 Systems, Salient systems is preferred
Knowledge of Crestron and AMX systems and programming is preferred
Benefits
HEALTH / DENTAL INSURANCE- Regular full-time employees are provided general medical, hospitalization, and dental insurance coverage. This is free to the employee if they take a yearly HRA and have negative Cotinine test yearly. Employees may obtain coverage under the group plan for family members at their own expense. All benefits have a waiting period of the first of the month following 30 days of hire. Prices for other insurance are listed here.
LONG TERM DISABILITY- Regular full-time employees working over 30 hours per week are eligible for long-term disability benefits. This benefit becomes effective on the 1st day of the month following six months of continuous employment with the county.
CAFETERIA PLAN- All regular full-time employees are eligible to enroll in the supplemental insurance portion of the county cafeteria plan on the 91st day of employment, or annually during an enrollment period for the following plan year of January 1 through December 31. They will not be eligible for enrollment in the Flexible Spending Accounts for medical reimbursement and/or dependent care until the first annual enrollment for the plan year beginning after 1 full year of employment.
DEFERRED COMPENSATION PLANS- Midland County offers five deferred compensation plans. Enrollment in one of these plans can be done at any time after the 91st day of employment.
RETIREMENT PLAN- The county is a member of the Texas County & District Retirement System (TCDRS). Regular employees are required to become members of TCDRS and are eligible for this benefit immediately upon employment. Employees automatically deposit 7% of their salary. Temporary employees are not eligible to become members of TCDRS. The county matches employee deposits by 200% and interest at retirement. An employee is vested after 8 years of service. An employee may retire with full benefits after 8 years of service and attainment of age 60, or after 30 years of service, or at the time the employee qualifies under the "Rule of 75". The "Rule of 75" is defined as when the employee's age combined with years of service (rounded down to whole years) equal to 75 or more.
DEATH BENEFIT PLANS- There are two (2) types of death benefit plans provided by Midland County to all employees who participate in the Texas County and District Retirement System.
SOCIAL SECURITY- All employees of the county are covered by social security. The county also contributes to the social security system on behalf of each employee.
WORKERS' COMPENSATION- All employees of the county are covered by the workers' compensation insurance program, and the county pays the premium. This coverage provides medical and salary continuation payments to employees who receive bona fide, on-the-job, work-related injuries.
LEAVE TIME- Regular full-time county employees are eligible for holidays, vacation leave, sick leave, and other types of released time under certain circumstances.
FREE WELLNESS CLINIC- for anyone over the age 3 covered by Midland County's insurance.
EMPLOYEE ASSISTANCE PROGRAM
LONGEVITY PAY- Upon completion of one (1) year of service, each employee receives longevity pay. Longevity pay is paid at a rate of sixty dollars ($60.00) per year of service to the county. This longevity pay is pro-rated and paid on a pay period basis.
TELADOC SERVICES- as of 1/1/19 This service gives you access to a medical professional via the internet at no charge to the employee. To use this service you must be covered under the County medical plan and register with Teladoc.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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