Apply on Employer Site

Ciena · 3 days ago

Consultant, Sales Engineering

United States

Full-time

Remote

Senior Level, Lead/Staff

$181K/yr - $290K/yr

10+ years exp

Ciena is the global leader in high-speed connectivity, emphasizing a people-first approach and a flexible work environment. They are seeking a Consultant, Sales Engineer to support Emerging Internet Content Providers, Data Center Operators, and Content Delivery Operators in the United States, requiring a strong technical background in networking solutions.

CollaborationDeliverySoftwareTelecommunications

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Whitney Hatchett

Responsibilities

Perform technical oversight, including on-site customer engagements, support customer and internal architectural discussions and requirements definition into the engineering organizations

Ability to produce written proposals, network engineering designs/documentation, as well as quoting the solutions

Be able to create, communicate and articulate the value of solutions to customers

Understand the customers current network, software applications and architecture

Work with both internal and external organizations to drive solutions for our customers

Consult with customers on best practices and how to incorporate Ciena’s technology into their networks

Remote sales engineer supporting Ciena’s emerging ICP, DCO and CDO customers

Serve as a customer-facing primary contact for advanced technical issues

Ability to understand network architectures and their building blocks

Utilize Ciena’s design and modeling tools to model optical network architectures

Assist in the preparation of quotes, RFx's responses, and forecasts

Understand and assist customers in their API and software integration efforts

Collect and assist in assessment of new product features

Manage and track customer requests and help coordinate sales activities

Assist Customer Product and Technology solution discussions and presentations

Support in the development of pricing strategies and incentives to win business

Assist in tracking of product deliverables and communicating issues to regional teams

Lead the transition of customers from end-of life products to other Ciena solutions

Plan and support product certification, acceptance testing, and network introduction activities

Make independent decisions on routine technical activities in accordance with company policy and procedures

Travel (up to 50%) to customers sites, R&D locations and technical conferences for customer engagements, technical discussions and presentations

Performs other duties as assigned

Qualification

Optical products knowledgeRouting/switching productsNetwork architecture understandingData Center architectureCloud architecture familiarityAPI integration knowledgeSales experienceTechnical backgroundProject management skillsProblem solving skillsCommunication skillsTime management skills

Required

Bachelor's Degree (CS, EE), or equivalent experience, required

10+ years telecommunications / industry experience

Engineering or Product Management background required

Building network cost models that drive optimization of network designs

Understanding basic concepts of Data Center architectures, spine and leaf designs, edge networking, routing, switching and optical transport

Basic understanding of Automation SW architecture, common workflows, ZTP methods, DCN networking, APIs and networking models

Familiarity with cloud architecture and deploying / running applications in a cloud environment

Construction of product feature / price analysis spreadsheets

Project management, organizational skills

Problem solving and communication skills

Strategy development

Time management skills: ability to plan, prioritize, execute & follow-up within a timely manner

Professionalism in attitude, conduct, and appearance Ability to build strong customer relationships and support an overall sales strategy

Technical background and desire to learn new technologies

Demonstrated ability to manage on-going activities such as RFP activity, trials and product acceptance

Must be able to communicate and work with Ciena engineering organizations and articulate the technical concepts and design to our customers

Excellent organizational skills due to dynamic nature of activities

Superior verbal and written communication skills

Ability to produce written proposals, network engineering designs/documentation, as well as quoting the solutions

Be able to create, communicate and articulate the value of solutions to customers

Understand the customers current network, software applications and architecture

Work with both internal and external organizations to drive solutions for our customers

Consult with customers on best practices and how to incorporate Ciena's technology into their networks

Remote sales engineer supporting Ciena's emerging ICP, DCO and CDO customers

Serve as a customer-facing primary contact for advanced technical issues

Ability to understand network architectures and their building blocks

Utilize Ciena's design and modeling tools to model optical network architectures