Pressure Injury Prevention Customer Success Specialist (St. Louis, MO; Chicago, IL; Madison, WI; Kansas City, MO; St. Paul, MN)) jobs in United States
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Smith+Nephew · 2 days ago

Pressure Injury Prevention Customer Success Specialist (St. Louis, MO; Chicago, IL; Madison, WI; Kansas City, MO; St. Paul, MN))

positionKansas City, MO
timeFull-time
remoteHybrid
seniorityMid Level
money$75K/yr - $85K/yr
date3+ years exp

Smith+Nephew is a company that designs and manufactures technology aimed at enhancing quality of life. As a Pressure Injury Prevention Customer Success Specialist, you will drive adoption and optimization of the LEAF technology platform by providing clinical education and support to high-value customers.

Medical Device
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Comp. & Benefits

Responsibilities

Deliver clinical education and ongoing support to LEAF accounts
Lead initial customer training and plan Go-Live events
Provide continuing education through initiatives like Turn Academy and monthly data reviews
Serve as the front-line clinical support for high-value LEAF customers
Collaborate with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams
Troubleshoot issues and provide remote or on-site assistance
Develop partnerships with clinical teams and quality departments
Leverage LEAF’s reports to deliver actionable insights and support Quarterly Business Reviews
Identify opportunities to integrate LEAF into electronic health records and other healthcare technologies
Identify expansion opportunities within current accounts and qualify new leads
Contribute to strategic account planning with detailed feedback on user behavior and trends

Qualification

Clinical experienceData analyticsClinical technology platformsRegistered NurseTraining skillsPresentation skillsCollaborationCommunication skills

Required

Strong clinical foundation, ideally as a Registered Nurse
Bachelor's degree preferred
At least three years of clinical experience
Prior exposure to clinical technology platforms highly desirable
Solid understanding of hospital turning and repositioning protocols
Strong data analytics skills
Ability to analyze data and extract actionable insights
Confident presenting, training, and communicating with diverse clinical teams
Comfortable traveling up to 50% as needed
Self-starter mindset
Passion for innovation, patient care, and improving clinical outcomes
Collaborative and team-oriented

Benefits

401k Matching Program
401k Plus Program
Discounted Stock Options
Tuition Reimbursement
Flexible Personal/Vacation Time Off
Paid Holidays
Flex Holidays
Paid Community Service Day
Medical
Dental
Vision
Health Savings Account (Employer Contribution of $500+ annually)
Employee Assistance Program
Parental Leave
Fertility and Adoption Assistance Program
Hands-On
Team-Customized
Mentorship
Discounts on fitness clubs, travel and more!

Company

Smith+Nephew

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Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living.
dateFounded in 1856
location
Watford, Hertfordshire, GB
people-size10001+ employees
web-link
http://www.smith-nephew.com

Funding

Current Stage
Late Stage

Leadership Team

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Katerina Dodbiba
SVP, CFO Orthopaedics, Sports Medicine & ENT
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Pierre Palassian
SVP, CFO Global Operations, Quality and Regulatory Affairs
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Recent News

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By 2035, Advanced Wound Care Market Will Surpass USD 20.6 Billion at 7.7% CAGR Growth | Vantage Market Research
2025-10-06
MarketScreener
Moody's Affirms Smith & Nephew's Rating, Improves Outlook
2025-10-03
Company data provided by crunchbase