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NEOGOV · 2 months ago

Temporary - Computer Support Technician - Coast Center

Fort Bragg, CA

Full-time

Onsite

New Grad, Entry Level

$28.41/hr - $28.41/hr

Mendocino-Lake Community College District is currently accepting applications for a Short-Term, Non-Continuing Computer Support Technician. The role involves performing computer support activities, installing and maintaining computer systems, and providing assistance to students and staff in a diverse educational environment.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Performs computer support activities; responds to questions and resolves computer-related problems, analyzing whether hardware, application software, programming, or systems software are involved; redirects computer problems if necessary

Receives, sets up, and loads software; installs microcomputers; receives and installs microcomputer peripherals including multiple models, hardware configurations, and a variety of system software

Coordinates the activities of the instructional computer lab; assists and interacts with instructors to provide access for projects; organizes, maintains, and develops operational and security procedures for instructional computer labs, coordinating such between the college centers and the main campus

Provides computer support for instructional and/or administrative computer use; provides telephone and on-site support for students, faculty, departments, and other District personnel; provides computer and software resources for students

Learns new software applications quickly; assists in overall software maintenance; upgrades to new versions; and monitors software for viruses as necessary

Evaluates, tests, and recommends selected hardware and software packages and determines features that best meet District needs; researches products and vendors for long-term support and dependability; works with vendors to get configurations and pricing on new computer equipment and repair components

Trains users in the use and care of microcomputer equipment, minicomputer peripherals and associated software

Stays current on technical changes by reading trade journals and hardware/software manuals; attends workshops and meetings as directed

Maintains hardware and software microcomputer inventory; oversees purchase orders from generation to receipt of items; orders computer supplies from vendors

Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, District network, the Internet and new computer technology; communicates solutions to end-users

Delivers, tags, and sets up end-user PC and Macintosh desktop hardware, software and peripherals

Diagnoses and resolves end-user network or local printer problems, PC and Macintosh hardware problems and mainframe, e-mail, Internet, and local-area network access problems

Coordinates timely repair of PC and Macintosh computer equipment covered by third-party vendor maintenance agreements

Performs minor desktop hardware repair for PC and Macintosh computer equipment and peripherals that are not covered by third-party vendor maintenance agreements

Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches

Assists with network administration as related to server operating systems, TCP/IP and internet technology

Assists with telephone and telecommunications issues and planning also satellite and teleconferencing issues and planning as needed

Performs related duties as assigned

Qualification

Computer Support ExperienceWindows Server AdministrationTCP/IP NetworkingMacintoshPC SystemsTeleconferencing EquipmentMultimedia EquipmentSoftware LicensingTechnical TroubleshootingVerbal CommunicationInterpersonal Skills

Required

Must meet Human Resources guidelines for qualified hiring; including by not limited to a Live Scan background check and completion of TB test

Must have experience in Computer Support

High School Diploma / GED Equivalent, AA Preferred

Knowledge of methods and procedures of operating electronic computers and peripheral equipment

Knowledge of administration (installation, maintenance, security, operation) of Windows Servers

Knowledge of TCP/IP Lan/Wan environments and internet technologies and products

Knowledge of network strategies and a variety of network operating systems

Knowledge of operational and security procedures related to an instructional computer lab

Knowledge of teleconferencing and multimedia equipment

Knowledge of software licensing issues

Knowledge of recordkeeping techniques

Knowledge of basic troubleshooting techniques

Knowledge of Macintosh and PC desktop operating systems

Knowledge of various software applications and basic hardware for the PC and/or Macintosh

Knowledge of principles and theories of network systems and management

Knowledge of basic understanding of electrical safety procedures

Knowledge of verbal and written communication skills

Knowledge of interpersonal skills using tact, patience, and courtesy

Ability to deliver technical customer support

Ability to identify, troubleshoot and resolve a wide range of technical computer-related problems

Ability to identify, evaluate and solve end-user workstation problems

Ability to support and train end-users in a wide range of software applications as needed

Ability to read, understand and apply complex technical information including periodicals, journals, governmental regulations, and hardware/software manuals

Ability to master new computer technology

Ability to operate computers and peripheral equipment properly, accurately and efficiently

Ability to test and upgrade a variety of software and hardware

Ability to organize, prioritize, and schedule workload

Ability to work independently with little direction

Ability to analyze situations accurately and adopt an effective course of action

Ability to communicate effectively both verbally and in writing

Ability to meet schedules and timelines

Ability to provide assistance in operating teleconferencing and multi-media equipment

Ability to learn department and program objectives and goals

Ability to establish and maintain cooperative and effective working relationships with others

Physical ability to perform physical demands including sitting, standing, reaching, bending, walking, and lifting up to 70 lbs