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Enova International · 3 days ago

Collections Representative (Hybrid)

Denver, CO

Full-time

Hybrid

New Grad, Entry Level

$25/hr - $25/hr

Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. The Collections Representative is responsible for providing small businesses with payment options and ensuring positive interactions with customers facing financial hardships.

ConsumerCreditFinanceFinancial Services

No H1B

Responsibilities

Handle inbound and outbounds calls to customers regarding overdue payments

Find solutions for customers who are past due on their account to get them back up to date

Follow up with customers via email and answer any questions that they may have

Maintain accurate, up-to-date information of customer interactions

Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status

Follow all collection laws and legal practice

Qualification

EmpathyVerbal communicationNegotiation skillsSalesforceFDCPA knowledgeFCRA knowledgeData entryMulti-taskingPatienceProblem solvingGoal-oriented

Required

Strong verbal communication and negotiation skills

Aptitude to express empathy and patience while discussing sensitive issues

Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations

The drive to exceed your goals in a fast-paced, metric driven environment

Computer proficiency and accurate data entry skills required

Preferred

Prior experience using Salesforce is a plus

Knowledge of FDCPA and FCRA practices

Benefits

Health, dental, and vision insurance including mental health benefits

401(k) matching plus a roth option (U.S. Based employees only)

PTO & paid holidays off

Sabbatical program (for eligible roles)

Summer hours (for eligible roles)

Paid parental leave

DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

Employee recognition and rewards program

Charitable matching and a paid volunteer day…Plus so much more!

Company

Enova International

Glassdoor3.9

Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks.

Founded in 2004