Marten Transport · 2 months ago
Dedicated Coordinator
Tomah, WI
Full-time
Onsite
Mid LevelMarten Transport is a transportation company seeking a Dedicated Coordinator to serve as the driver's representative in operations. The role involves managing driver performance, ensuring customer satisfaction, and providing support to the customer service team.
RailroadTransportation
Responsibilities
Communication to driver including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information
Responsible for assisting and/or managing of part/all of a fleet including, but not limited to effective management for optimum performance in the following categories:
On-time pickup and delivery performance
Pallet Management
Out of Route Miles
Hours of Service Compliance
Driver Availability
Accommodation of special routing needs
Cost Control
Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch
Daily accounting of all assigned trucks and drivers
Record details and direction on all loads booked for the assigned area
Act as a substitute for the customer service manager in a manner, which is seamless and transparent to our customer
Supervise and monitor trailer pools in the respected market
Promptly and logically secure loading and/or unloading appointments
Communicate any problems encountered to the regional manager or customer service manager
Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development
Maintain and monitor the service levels provided to Marten's customers as required and outlined by our sales and marketing department
Perform routine solicitations of customer base, by telephone or other forms of communication
Delegate duties and train customer service associates
Other duties as assigned
Qualification
Required
Excellent verbal and written communication skills
Ability to handle a fast pace work environment
Ability to prioritize and handle multiple tasks at the same time
Ability to isolate and solve problems efficiently
Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, and light to moderate lifting
Bachelor degree in business, logistics, marketing, or other related majors, or applicable experience
Company
Marten Transport
Marten Transport Ltd. is one of the largest Refrigerated Truckload, Intermodal and Brokerage providers in the U.S. Canada and Mexico.
Founded in 1946
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-09-26IPO
Leadership Team
R
Roger Marten
Founder
Recent News
thefly.com
2025-08-21
2024-03-08
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