ICE · 6 days ago
Product Manager, Mortgage Servicing
Jacksonville, FL
Full-time
Onsite
Senior Level
5+ years expIntercontinental Exchange, Inc. is seeking an experienced Product Manager with deep expertise in Mortgage Servicing and Servicing Acquisition Solutions to lead the development of a system-to-system servicing acquisition platform. This role involves driving product strategy and collaborating cross-functionally to deliver technology-driven solutions that support servicing transfers and portfolio growth.
E-CommerceFashionJewelryMarketplace
Responsibilities
Define and the product vision and roadmap for servicing acquisition solutions, aligning with business goals and customer needs
Lead cross-functional teams through the full product lifecycle—from discovery and design to development, testing, and deployment
Engage with clients to define business requirements, document pain points and communicate project status
Translate mortgage servicing requirements into clear product features and user stories, ensuring alignment with regulatory and operational standards
Collaborate with engineering, data, and architecture teams to design scalable system-to-system integrations for servicing transfers
Engage with servicing operations and business stakeholders to gather feedback, validate solutions, and prioritize enhancements
Monitor product performance and adoption, using data-driven insights to iterate and improve functionality
Ensure documentation and training materials are created to support internal users and external partners during onboarding and servicing transitions
Stay current on industry trends, regulatory changes, and servicing technologies to inform product strategy and innovation
Qualification
Required
Bachelor's degree in Business, Computer Science, Finance, or related field
5+ years of experience in Mortgage Servicing, with direct involvement in servicing acquisition, transfer, or onboarding projects
Strong understanding of servicing operations, investor guidelines, and regulatory requirements
Proven experience managing software development lifecycles, preferably in Agile or Scrum environments
Ability to define product strategy, create roadmaps, and manage backlogs aligned with business goals
Demonstrated success working with engineering teams to deliver system integrations, APIs, and data-driven solutions
MSP experience required
Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights
Excellent communication and stakeholder management skills, with the ability to influence across business and technical teams
Proficiency in tools such as MS Office, ADO and MSP
Preferred
Experience with data mapping, ETL processes, and system-to-system integrations is a plus
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
2026-01-13
Crowdfund Insider
2026-01-12
Company data provided by crunchbase