Content Designer - AI Core jobs in United States
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Nubank · 10 hours ago

Content Designer - AI Core

positionPalo Alto, CA
timeFull-time
remoteHybrid
senioritySenior Level

Nubank is one of the largest digital financial platforms in the world, and they are seeking an experienced Content Designer to join their Design team. The role involves shaping the AI’s voice and communication framework, collaborating with various teams to ensure the AI communicates effectively and responsibly.

BankingCredit CardsFinancial ServicesFinTech
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Comp. & Benefits

Responsibilities

Build content frameworks that scale — tone models, message libraries, content systems, safety guidelines, content structure
Define and evolve the voice and tone of Nubank’s AI — warm, intelligent, empathetic, and trustworthy. Build consistent prompts and governance across different use cases
Collaborate with prompt engineers, data scientists, and UX designers to train and evaluate the AI’s language outputs
Partner with the Sr Design Manager and Content peers to create content standards and rituals for review, iteration, and quality

Qualification

Product content designConversational designAI understandingUX writingSystem-level designFigmaNotionMiroTypeform

Required

Experience in product content design, UX writing, or conversational design, ideally in AI or fintech
Understand how data and AI models work and can translate that complexity into tangible prompts and guidelines
Comfortable designing at system level — not just writing copy, but shaping frameworks and training data guidance
Craft clear, precise language while adapting tone to different emotional or contextual states
Think inclusively and globally — designing language for scale across cultures and contexts

Preferred

Figma, sketch or alike prototyping platform knowledge
Notion or other types of dynamic content documentation
Typeform or alike written research experience
Miro or similar white boarding tools for workshopping

Benefits

Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.

Company

Nubank

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Nubank is a digital bank offering seamless financial services, including payments, credit cards, and personal loans.
dateFounded in 2013
location
São Paulo, Sao Paulo, BRA
people-size5001-10000 employees
web-link
https://www.nubank.com.br

Funding

Current Stage
Public Company
Total Funding
$4.17B
Key Investors
International Finance CorporationBerkshire HathawayTCV
2023-01-17Post Ipo Debt· $265.1M
2022-04-11Post Ipo Debt· $650M
2022-02-16Post Ipo Equity· $1B

Leadership Team

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Livia Chanes
CEO Nubank Brazil
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Cristina Junqueira
Co-Founder
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Company data provided by crunchbase