Service Desk Manager - Contingent jobs in United States
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Aretum ยท 7 hours ago

Service Desk Manager - Contingent

positionArlington, VA
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions across defense, civilian, and homeland security sectors. They are seeking a skilled and motivated Service Desk Manager to oversee the daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests.

ConsultingInformation Technology
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Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Provides daily supervision and direction to staff who are responsible for service desk activities
Manage staff conducting phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract
Oversee personnel that are the first point of contact for troubleshooting hardware/software PC and printer problems

Qualification

IT service desk managementCompTIA A+ certificationITIL v4 Foundations certificationWindows 10 knowledgeOSX operating systems knowledgeServiceNow experienceTraining developmentResearch skillsDesktop hardware knowledgeLaptop hardware knowledgeIssue tracking system usageLeadership abilitiesCommunication skillsProblem solving skills

Required

At least 5 years of experience managing an IT service desk
Associate degree or additional equivalent experience
CompTIA A+ certification
Information Technology Infrastructure Library (ITIL) v4 Foundations certification
Strong demonstrated leadership abilities
Experience researching and developing employee training and performance improvement plans
Strong working knowledge of desktop and laptop hardware and peripherals
Strong knowledge of Windows 10, and OSX operating systems and common office applications
Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow)
Excellent proven written and verbal communication skills
Strong problem solving and research skills

Preferred

Experience with ServiceNow

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development

Company

Aretum

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ARETUM is a government contracting company specializing in technology-enabled mission support services for the Department of Defense.
dateFounded in 2023
location
Bethesda, Maryland, USA
people-size501-1000 employees
web-link
https://www.aretum.com

Funding

Current Stage
Late Stage

Leadership Team

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Bobby Frazitta
Vice President of People
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Tiffany Bailey
Executive Vice President
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Recent News

Washington Technology
Aretum returns to M&A with Veterans Engineering purchase
2025-12-13
Venture Capital
Aretum Bolsters Federal Technology Offerings Through Acquisition of Veterans Engineering
2025-12-13
PE Hub
Renovus-backed Artetum picks up govtech firm Veterans Engineering
2025-12-11
Company data provided by crunchbase