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Reflexive Concepts · 2 months ago

Help Desk Systems Engineer I

Ft. Meade, MD

Full-time

Onsite

Senior Level

$185K/yr - $185K/yr

7+ years exp

Reflexive Concepts is seeking a skilled Systems Engineer I to join their team. The candidate will provide 24x7 support for Identity, Credential, and Access Management (ICAM) systems, including monitoring systems and offering Tier 1 & Tier 2 support to customers.

AnalyticsBig DataInformation TechnologySoftwareSoftware Engineering

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems

Monitor ICAM systems and provide Tier 1 & Tier 2 support

Support customers who are integrating with Enterprise and IC Attribute and Authorization services

Assist end-users to resolve access issues

Aid development teams in understanding and resolving issues with REST Services

Use JIRA for ticket management and provide support via email, chat, and phone

Qualification

TS/SCI ClearancePublic Key Infrastructure (PKI)Attribute Based Access Control (ABAC)RESTful servicesLinux operating systemsSQLOnline customer supportTicket tracking systemsLDAP directoriesAnalytical thinkingTechnical documentation

Required

TS/SCI Clearance with polygraph

Seven (7) years of experience as an SE in programs and contracts of similar scope, type, and complexity is required

Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required

Five (5) years of additional SE experience may be substituted for a bachelor's degree for a total of 12 years of experience

Experience with or knowledge of: Online and telephone customer support

Experience with or knowledge of: Public Key Infrastructure (PKI)

Experience with or knowledge of: Attribute Based Access Control (ABAC)

Experience with or knowledge of: Entitlements Management

Experience with or knowledge of: LDAP directories

Experience with or knowledge of: SQL and basic database querying abilities

Experience with or knowledge of: RESTful services

Experience with or knowledge of: Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)

Experience with or knowledge of: Linux operating systems

Ability to: Analyze system applications and perform troubleshooting

Ability to: Understand and communicate complex software systems