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CareATC · 1 day ago

Client Success Director

United States

Full-time

Onsite

Lead/Staff, Director/Executive

$117K/yr - $155K/yr

3+ years exp

CareATC is a company dedicated to delivering exceptional healthcare by fostering strong relationships with clients. The Client Success Director will manage client relationships, drive strategic growth, and ensure high client satisfaction while collaborating with cross-functional teams to achieve business objectives.

Health Care

Responsibilities

Own the Client Relationship: Serve as the primary point of contact for a designated portfolio of clients, managing communications, escalations, and all phases of the client life cycle

Drive Strategy & Growth: Lead the creation of the client's strategic roadmap, consult on program design, and identify upsell opportunities to achieve retention and revenue growth targets

Manage Financial & Contractual Health: Negotiate contract renewals, manage escalators, and oversee the execution of the contract and pricing model

Lead Cross-Functional Delivery: Partner closely with Operations, Clinical, and Implementation teams to manage service delivery, resolve issues efficiently, and communicate client goals and KPIs back to the organization

Become a Strategic Consultant: Advise clients on wellness goals, support their overall wellness program design, and present data-driven performance and Return on Investment (ROI) analysis

Mentor and Coach (Where Applicable): Depending on the area and complexity, you may be responsible for mentoring and coaching junior team members, fostering a culture of belonging and growth

Ensure Smooth Onboarding: Work with the Implementation team on new client start-ups and product rollouts, developing and maintaining comprehensive account plans

Qualification

Client Relationship ManagementStrategic PlanningNegotiation SkillsData AnalysisCross-Functional CollaborationCustomer ServiceLeadership SkillsCommunication SkillsOrganizational Skills