HVAC Technical Support Representative III jobs in United States
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Rheem Manufacturing · 2 weeks ago

HVAC Technical Support Representative III

positionSan Antonio, TX
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Rheem Manufacturing is a company that engineers products for life, with a commitment to innovation and sustainability. The HVAC Technical Support Representative III will provide technical support to customers regarding the application, installation, operation, and service of HVAC products, ensuring a positive customer experience.

Heating Ventilation and Air Conditioning (HVAC)Industrial ManufacturingManufacturingOil and Gas

Responsibilities

Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products
Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of company products
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate
Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner
Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved
Develop, modify and update as required service manuals and parts lists for products
Provide informal /formal training to colleagues as directed by management
Perform other duties as required

Qualification

HVAC troubleshootingHVAC repairHVAC certificationComputer skillsSpanish languageMulti-taskingWritten communicationVerbal communication

Required

Associate's Degree or HVAC accreditation from technical trade school
5+ years of experience in troubleshooting and repair of HVACR systems appliances
Must have excellent written and verbal communication skills and demonstrated ability to work both and with others
Must be able to speak Spanish
Intermediate computer skills and common computer software applications
Must be able to multi task
Some travel is required
Occasional lifting of up to 100 lbs. required

Preferred

Universal HVAC certification or enrolled to obtain HVAC certification

Company

Rheem Manufacturing

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Rheem Manufacturingis a manufacturer of heating, cooling, water heating, pool and spa heating, and commercial refrigeration systems.
dateFounded in 1925
location
Atlanta, Georgia, USA
people-size10001+ employees
web-link
http://www.rheem.com

Funding

Current Stage
Late Stage

Leadership Team

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Chris Peel
President and CEO
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Alan Machuga
Executive Vice President Technology, CTO
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