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Playground · 2 months ago

SMB Account Manager

Denver

Full-time

Onsite

Entry, Mid Level

$105K/yr - $105K/yr

2+ years exp

Playground is a company dedicated to making excellent child care accessible to all through innovative software solutions. The SMB Account Manager will manage a portfolio of child care providers, ensuring customer satisfaction, promoting product adoption, and driving growth through upselling and relationship management.

Child CareEducationFinancial Services

Responsibilities

Reduce Churn & Boost Activation: Proactively implement strategies to minimize churn while driving increased activation and engagement across customer accounts

Upsell & Cross-Sell: Identify opportunities to expand platform usage through upselling and cross-selling, maximizing value for customers and driving revenue growth

Prioritize What Matters: Strong judgment is key, we're looking for someone who can spot and act where their time will make the biggest difference

Monitor & Optimize: Track customer health metrics, proactively address risks, and implement strategies to boost satisfaction and retention across your portfolio

Collaborate Cross-Functionally: Partner with the Product team to provide customer feedback and champion innovative enhancements that deliver exceptional client value

Stay Organized: Keep detailed records of client interactions, support requests, and upsell opportunities using our CRM system

Seize the Opportunity: Playground is a place where doers thrive. If you see a problem, solve it. If you see an opportunity, run with it!