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Rx.Health (Commure Engage) · 2 months ago

Implementation Manager, Enterprise Scribe

United States

Full-time

Hybrid

Senior Level

$100K/yr - $130K/yr

7+ years exp

Commure is a company focused on simplifying healthcare through innovative AI solutions. They are seeking an experienced Implementation Manager to lead the successful implementation and adoption of their product suite across enterprise healthcare clients, ensuring smooth onboarding and managing strategic relationships.

Health CareHealth InsuranceHospitalLife Science

Responsibilities

Drive end-to-end activation projects for new strategic clients, from kickoff to go-live and steady state

Define and standardize implementation methodologies and best practices across the organization

Develop and execute comprehensive implementation plans aligned with client objectives and timelines

Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation

Configure and customize Commure solutions to meet specific client requirements and workflows

Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics

Create and maintain data pipelines and analytics workflows to monitor implementation progress

Develop SQL queries and scripts to analyze client usage patterns and adoption metrics

Design and deliver training programs for various user groups (providers, staff, administrators)

Establish and track key performance indicators (KPIs) to measure implementation success

Build automated reporting solutions to track implementation progress and success metrics

Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption

Create and maintain implementation documentation, best practices, and process improvements

Collaborate with Product and Engineering teams to resolve technical issues during implementation

Drive continuous improvement of implementation processes based on metrics and feedback

Mentor junior team members and facilitate knowledge sharing across the organization

Qualification

SaaS technology experienceSQL proficiencyProject management skillsData visualization toolsChange managementHealthcare workflows knowledgeC-level stakeholder engagementCommunication skillsMentoring skillsTeam collaboration

Required

Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field

7+ years of experience in SaaS technology, healthcare technology or a similar role

Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)

Excellent project management skills with the ability to manage multiple strategic implementations simultaneously

Superior communication and presentation skills, particularly with C-level stakeholders

Experience with change management and stakeholder engagement at enterprise scale

Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement

Preferred

Master's degree in relevant technical or healthcare field

Experience with AI/ML technologies in healthcare

Strong understanding of healthcare workflows and EHR systems (especially Epic)

Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools

Ability to write and understand basic JavaScript/SQL for customizing implementations

Background in clinical documentation or medical scribing

Company

Rx.Health (Commure Engage)

𝐖𝐞’𝐫𝐞 𝐞𝐱𝐜𝐢𝐭𝐞𝐝 𝐭𝐨 𝐬𝐡𝐚𝐫𝐞 𝐭𝐡𝐚𝐭 𝐑𝐱.𝐇𝐞𝐚𝐥𝐭𝐡 𝐢𝐬 𝐧𝐨𝐰 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐂𝐨𝐦𝐦𝐮𝐫𝐞 𝐄𝐧𝐠𝐚𝐠𝐞, 𝐞𝐱𝐩𝐚𝐧𝐝𝐢𝐧𝐠 𝐨𝐮𝐫 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐫𝐞𝐚𝐜𝐡!! After impacting over 30 million lives across leading health systems and supporting more than 60 million members through UnitedHealthcare, our team and resources have grown significantly to better serve providers, payers, and patients worldwide.

Founded in 2017

New York, New York, USA

11-50 employees