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3DR Labs · 2 months ago

Client Success Manager– Strings

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

3DR Labs is an innovative leader in medical imaging and healthcare operations through advanced technology. The Client Success Manager for Strings Product will ensure clients maximize value from automation and AI solutions, acting as a trusted advisor and driving successful onboarding and adoption of the products.

3D TechnologyElectronic Health Record (EHR)Health CareHospitalMedical

Responsibilities

Develop and nurture relationships with Strings clients to understand their business objectives and workflow challenges

Serve as the primary contact for Strings clients, addressing inquiries, resolving issues, and ensuring overall satisfaction

Facilitate onboarding for new Strings clients, ensuring a smooth transition and understanding of the product

Collaborate with Technology, Sales, and Implementation teams to ensure successful deployment and adoption of Strings solutions

Maintain deep knowledge of Strings automation, agentic AI, workflow monitoring, and auto-routing capabilities

Educate clients on best practices for leveraging Strings technology to optimize IT and clinical workflows

Present opportunities for clients to expand their use of Strings solutions as their needs evolve

Monitor and analyze client usage and engagement with Strings products

Identify upsell and cross-sell opportunities to expand the scope of Strings solutions and increase revenue

Utilize retention strategies to ensure high client retention rates and proactively address any issues

Act as a client advocate within the organization, conveying feedback and needs to relevant teams

Work collaboratively with sales, marketing, product development, and technology teams to enhance the client experience

Show innovation in problem-solving and create opportunities that benefit both clients and the business

Achieve adoption and engagement targets for Strings products within assigned regions

Meet projected upselling and revenue targets for Strings clients

Drive positive client engagement and satisfaction scores

Track and analyze client performance metrics to identify trends and enhance satisfaction

Qualification

Healthcare ITWorkflow automationInteroperability standardsClient success experienceCRM softwareCommunication skillsProblem-solvingNegotiation abilitiesOrganizational skillsTeam player