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Capital One · 2 months ago

Senior Manager, Security Operations Center (GSOC)

McLean, VA

Full-time

Onsite

Senior Level

$155K/yr - $176K/yr

5+ years exp

Capital One is a dynamic organization aiming to bring innovation to the industry. They are seeking a Senior Manager of GSOC Operations to oversee the daily functions of their Global Security Operations Center, ensuring operational excellence and effective leadership across multiple teams.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Oversee and lead all aspects of Sentry daily operations across three shifts, ensuring operational continuity, effectiveness, and responsiveness 24/7/365

Ensure consistent adherence to standard operating procedures (SOPs), incident response protocols, and communication standards

Manage scheduling, staffing, performance, and development across shifts to ensure reliability, resilience, and engagement

Leverage metrics and dashboards to monitor shift performance, identify trends, and drive data-informed decisions

Partner closely with the Senior Manager of Strategy to operationalize training, quality assurance, and continuous improvement initiatives

Create a psychologically safe environment that encourages learning from mistakes, innovation, and proactive problem solving

Recognize and celebrate individual and team contributions while addressing performance challenges with fairness and transparency

Provide direct leadership, coaching, and support to shift supervisors and their teams—empowering them to succeed while building a high-trust culture

Apply human-centric leadership principles, promoting empathy, open communication, professional development, and wellbeing across all levels of the GSOC

Act as the go-to leader for real-time GSOC operations, making sound decisions during escalations, critical incidents, and high-pressure situations

Serve as a key liaison with internal stakeholders and business partners needing real-time GSOC support

Qualification

Security Operations Center leadershipEmergency Response managementPeople leadership experienceOperational excellenceData-informed decision makingCross-functional collaborationEffective communicationProblem solvingTeam management