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DMI · 22 hours ago

Mobile Device Management Support

Virginia, United States

Full-time

Onsite

Mid, Senior Level

3+ years exp

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Mobile Device Management Support specialist to assist a federal customer in the DC Metro area. The role involves serving as a user liaison for end-user operations and supporting mobile devices through a Mobile Device Management system.

Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as a user liaison covering basic computer system end-user operations, including but not limited to; system sign-on, use of the menu and help systems, Microsoft Office programs, telecommunications, use and troubleshooting of computers and printers

Act as a lead technician in the performance of onsite Support Activities-Delivery preparing and managing on site inventory

Liaise with and Support Customer VIPs

Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software

Lead teams in the performance of onsite Updates, Configuration changes, or Software installations

Ability to write technical/functionality specification documentation such as Knowledgebase

Qualification

Mobile Device ManagementMicrosoft InTuneServiceNowExcelITIL V4 certificationCustomer serviceVerbal communicationTechnical documentationOrganizational skillsTeam leadership

Required

BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. Engineering, or some other closely related academic field

Strong knowledge of a Mobile Device Management System, preferably Microsoft InTune, MAAS360, and/or Apple Business Management

High proficiency with Excel (table joins, v-lookup, pivot tables, etc...)

Hands on experience as a Service Desk Technician or 3 to 5 years of IT experience

Ability to write detailed and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (ServiceNow preferred)

Experience supporting mobile devices, provisioning, and managing through a Mobile Device Management (MDM) software

Excellent customer service orientation and verbal communication skills

Experience with supporting and maintaining mobile communication devices

Competencies required include communication proficiency, presentation skills, technical capacity, organizational skills, customer/client focus, decision making, discretion & ethical conduct

Act as a lead technician in the performance of onsite Support Activities-Delivery preparing and managing on site inventory

Liaise with and Support Customer VIPs

Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software

Lead teams in the performance of onsite Updates, Configuration changes, or Software installations

Ability to write technical/functionality specification documentation such as Knowledgebase

Basic experience with enterprise networking, monitoring, troubleshooting, and management tools with mobile devices and peripherals

Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office

Successful completion of a Public Trust background investigation and/or a Public Trust clearance

Must be a U.S. Citizen

Preferred

ITIL V4 certification

Benefits

Virtual health visits

Commuter perks

Pet insurance

Entertainment discounts

Annual performance reviews

Tuition assistance

Internal career growth opportunities

Generous 401(k) matches

Life and disability insurance

Financial wellness tools

Annual awards

Service anniversaries

Referral bonuses

Peer-to-peer shoutouts

Healthcare coverage

Wellness programs

Flu shots

Biometric screenings

Company

DMI

DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.

Founded in 2002

Bethesda, Maryland, USA

1001-5000 employees