Saint Joseph Mercy Health System ยท 1 day ago
Patient Service Representative
Ann Arbor, MI
Full-time
Onsite
New Grad, Entry LevelSaint Joseph Mercy Health System is dedicated to providing compassionate care and service excellence. The Patient Service Representative will support client callers, assist in maintaining service excellence, and manage inquiries related to test information and results.
Health CareHospitalMedicalNon Profit
Responsibilities
Answer client phone calls and assist clients with inquiries test information and patient results. May refer complex issues to the appropriate Client Service Specialist
Reconcile pending test lists from clients and monitor and investigate tests pending at referral laboratories
Reconcile Warde daily and/or weekly pending lists
Provide assistance to Client Service Specialists by researching test information, entering client responses to problems in the LIS, and calling clients as needed
Assist Client Services manager with special projects
Demonstrates accountability by communicating with colleagues on other shifts to resolve client concerns
Maintains rapport with colleagues in other departments to provide service excellence to clients
Responsible for daily EPI reporting and obtaining missing patient demographic information from clients
Reviews cytogenetic reports in LIS for completion and enters results for incomplete tests
Assist with reference lab reporting
Provide assistance to clerical staff transmitting reportable infectious disease results to government agencies
Maintains proficiency in all computer systems necessary for performing job duties
Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps identify problems, offer solutions and participate in resolution
Qualification
Required
High school diploma or equivalent
Excellent telephone skills required
Ability to operate copiers, computers, fax machines, printers, telephones, and other office equipment
Strong interpersonal and communication skills necessary
Excellent computer skills and proficiency in Excel required
Ability to learn and navigate as necessary for essential job duties
Preferred
Previous Client Service And/or Laboratory Experience Preferred
Company
Saint Joseph Mercy Health System
St. Joseph mercy ann arbor is a 537-bed teaching hospital located on a 340 acre campus in ann arbor, michigan.
Founded in 1976
10001+ employees
H1B Sponsorship
Saint Joseph Mercy Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Joyce Young
Regional Vice President/CNO, SJMHS, SE Michigan Hospitals
Michelle Taylor, PHR, SHRM-CP
Talent Acquisition Senior Partner
Company data provided by crunchbase