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GDI Integrated Facility Services · 2 days ago

Account Manager

Chesterfield, MO

Full-time

Onsite

Entry, Mid Level

2+ years exp

GDI Integrated Facility Services provides high-level facility maintenance services across the United States and Canada. The Account Manager is responsible for operational accountability of their assigned account, including managing and training the janitorial staff, ensuring customer satisfaction, and maintaining compliance with safety policies.

Building MaintenanceFacilities Support ServicesFacility Management

Responsibilities

Manage and train the work of the janitorial staff in the building

Designate shift and area work assignments

Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries

Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)

Train by example: perform the duties of a janitor while they shadow you

Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR

Identify and communicate the need for any special project work to management

Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly

Maintain cleaning supplies inventory

Respond to calls whenever needed

Enforce all safety policies and procedures; immediately report and investigate accidents

Complete training courses as required

Qualification

Management experienceCustomer service skillsOrganizational skillsMS Office proficiencyMulti-taskingJudgmentDiscretionAttention to detailVerbal communicationWritten communicationIntegrity