Scenthound Carmel · 5 months ago
Sales & Customer Service Leader
Zionsville, IL 46077
Full-time
Onsite
New Grad, Entry Level
$12/hr - $17/hrScenthound is a company dedicated to the health and wellness of dogs, and they are seeking a Sales & Customer Service Leader to join their team. In this role, you will be responsible for driving membership sales and providing exceptional customer service to dog parents.
Responsibilities
Proactively educate customers on our health and wellness services, confidently articulating the value and benefits to drive membership sales
Achieve and exceed key performance indicators (KPIs), including average ticket price and rebook ratio, through strategic membership sales, service add-ons, and retail product recommendations
Actively develop membership leads and consistently follow up with potential members to convert them into loyal Scenthound families
Manage incoming calls, efficiently schedule customer appointments, and meticulously maintain customer profiles and records
Accurately handle daily cash transactions and manage the cash drawer
Expertly manage customer expectations, resolve concerns, and implement strategies to maximize membership retention
Maintain the highest standards of cleanliness and presentation in the reception area, adhering to all Scenthound sanitary practices
Undertake additional tasks and duties as assigned by the Scenter Manager
Qualification
Required
Proven sales experience with a strong track record of meeting or exceeding targets, especially in membership or recurring service sales
Exceptional customer service skills with a knack for building rapport and trust
Proficiency with computer systems and technology
A genuine passion for dogs and a belief in the importance of their health and wellness
Reliable transportation
Willingness to work in a smoke-free environment
Benefits
Bonus based on performance
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Clear career growth path with direct opportunities for advancement to Assistant Manager and Manager positions.
Competitive hourly base pay, uncapped sales bonuses, and tips, providing significant earning potential.
Merit-based pay increases recognizing your performance and contributions.
Complimentary Scenthound service membership for your furry friend.
Company
Scenthound Carmel
Scenthound is not your typical dog grooming shop.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase