Apply on Employer Site

Nexthink · 1 day ago

Professional Services Consultant

Charlotte, NC

Full-time

Hybrid

Mid Level

$105K/yr - $164K/yr

3+ years exp

Nexthink is the leader in digital employee experience management software, providing IT leaders with insights to optimize employee experiences. The Professional Services Delivery Consultant will implement and advise on Nexthink products, ensuring customer satisfaction and technical excellence.

AnalyticsInformation TechnologySoftware

Responsibilities

Implement and operate Nexthink products ensuring alignment with best practices and solution designs

Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status

Lead technical engagements and collaborate effectively with colleagues, taking direction as needed

Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary

Effectively acquire, present, and clarify information using strong communication skills across various platforms

Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues

Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets

Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges

Qualification

Consulting experienceTechnical solutionsData analyticsNexthink knowledgeITIL v4 knowledgeScripting experienceData visualizationSocial awarenessMacOS familiarityCommunication skillsTeamwork skillsTime management

Required

3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar

4-year degree in CS or equivalent experience

Strong ability to gather and translate business issues into technical solutions

Ability to quickly learn new technologies in an unsupervised environment

Exceptional analytical skills; outstanding communication and teamwork skills, social awareness

Excellent knowledge of Microsoft Windows clients and applications

Excellent time management and task management skills

Preferred

Working knowledge of Nexthink and its products

ITIL v4 Knowledge

Experience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)

Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)

MacOS familiarity

Previous Enterprise IT Operations Experience a plus, (IT Infrastructure, capacity planning, end user hardware/software engineering)

Benefits

100% covered company benefits

Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.

Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.

Free access to professional training platforms to explore your interests and enhance your skills.

Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.

Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.

Bonuses for referring successful hires after three months of continuous employment.