Stott and May · 1 day ago
Help Desk Support
New York, United States
Full-time
Onsite
Entry, Mid Level
£45K/yr - £45K/yr
2+ years expStott and May is a leading global investment management organisation, and they are seeking a hands-on IT Support & Systems Administrator to join their London team. This role involves providing end-to-end IT support and managing key systems administration tasks to ensure smooth daily operations and a high-quality technology experience for all staff.
Staffing Agency
Responsibilities
Provide 1st and 2nd line IT support and systems administration to users across multiple global offices
Deliver a “white glove” support service to senior executives
Manage and maintain the firm’s ticketing system, ensuring timely response and resolution of support requests
Support desktop and infrastructure implementation projects, system upgrades, and regular maintenance
Administer and maintain Office 365, Intune policies, and related MDM/endpoint management solutions
Oversee onboarding/offboarding processes, including hardware setup, entitlement management, and asset tracking
Manage video conferencing, communication systems, and collaboration tools (Teams, Zoom, Poly, Avaya)
Support the firm’s information security framework, including monitoring alerts, responding to incidents, and ensuring compliance with internal policies
Maintain documentation and knowledge base resources for IT processes and troubleshooting
Occasionally travel to other office locations for on-site support when required
Qualification
Required
2+ years' experience in IT support and systems administration
Strong troubleshooting and problem-solving skills with the ability to work independently
Experience in a professional or financial services environment is advantageous
Familiarity with Office 365 administration, Citrix or VDI platforms, and Azure environments
Strong communication skills and a proactive, service-oriented approach
Preferred
Degree in Computer Science or a related field preferred; relevant IT certifications are a plus
Benefits
Bonus
Company
Stott and May
Stott and May provides intelligent executive recruitment for organisations across the UK, Europe and North America.
51-200 employees
H1B Sponsorship
Stott and May has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Stephen Stott
CEO
Andrew Gee
Chief Revenue Officer
Company data provided by crunchbase