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TELUS Digital · 17 hours ago

Manager, Delivery (Data & AI)

Columbus, OH

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $160K/yr

5+ years exp

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, focused on delivering transformative customer experiences. The Manager, Delivery (Data & AI) will lead project management efforts, working closely with Data Science and AI Engineers to manage project expectations, timelines, and resources, ensuring successful delivery in client-facing environments.

AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing

Responsibilities

Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plans and goals to create alignment and overall program delivery success

Partner across teams to drive product development, own the creation of mission-critical products, and deliver desired outcomes

Lean on your deep client services experience to provide effective decision-making on complex issues of scope, design, architecture, and process

Deliver timely and tailored communication for various audiences: data & AI teams, engineering, product managers, marketing partners, and C-level executives

Manage stakeholder expectations while tracking progress and reporting risks to higher leadership, ensuring to track mitigation approaches and progress metrics

Optimize processes and use of time for your team while focusing on key client activities

Be flexible and adaptive by applying appropriate project management frameworks that suit the customer and product

Navigate through changing scenarios while facilitating and communicating solutions for complex problems

Leverage AI-first tooling to optimize and accelerate your day-to-day work

Qualification

Data ScienceArtificial IntelligenceProject managementAgile methodologiesClient services experienceMachine LearningTeam leadershipDiversityInclusionStakeholder managementAccount planningGrowth activitiesCX processesCertificationsCommunication skillsCollaborationProblem-solvingFlexibilityAdaptabilityNegotiation skills

Required

5+ years of experience in partnering with professionals from Software, Data Science, and Data Engineering to address complex technical challenges, while addressing relevant business problems

Familiarity with managing scope and delivering projects with Machine Learning, Artificial Intelligence, Agentic AI, and other AI or Generative AI applications

Proven record of project leadership and management using agile approaches, and when applicable, other delivery methods

Experience facilitating working sessions with client stakeholder groups and internal teams

Guided projects composed of multidisciplinary teams, considering collaboration and feedback as key pieces for success

Ability to clarify complex ideas and navigate ambiguity for your team and client