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LeadVenture® · 2 days ago

Account Manager, Customer Success

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

LeadVenture is a market-leading SaaS provider of digital retailing and marketing solutions. They are seeking an Account Manager to develop professional relationships with clients, enhance their online presence, and drive customer results through exceptional service and strategic solutions.

Digital MarketingE-CommerceSaaSSoftware

Responsibilities

Understand All Facets of Dealer Spike’s Suite of Website and Marketing products and services

Perform Monthly Reporting Calls with Clients

Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service

Promote and Sell Additional Marketing and Addon Website Services as well as provide product training and consult on best practices

Assess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leads

Work with Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their website

Handle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Identify retention risk and work proactively to eliminate that risk

Update job knowledge by participating in educational opportunities

Qualification

Digital MarketingCustomer ServiceCRM ExperienceMicrosoft OfficeTime ManagementOrganizational SkillsTyping SpeedMultitaskingTechnical AptitudeCommunicationInterpersonal SkillsTeam-Player Attitude