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SpaceX · 9 hours ago

Customer Support Associate, Bilingual - Greek (Starlink)

Hawthorne, CA

Full-time

Onsite

Entry Level

$24/hr - $27/hr

1+ years exp

SpaceX is a company focused on developing technologies for human life on Mars. They are seeking a Bilingual Customer Support Associate for their Starlink service to ensure exceptional customer experiences by troubleshooting and resolving issues, analyzing trends, and improving support interventions.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX

Provide technical support to customers using hardware, software, and network expertise

Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business

Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues

Create and maintain an internal knowledge base and help center collateral

Qualification

Technical supportBilingual - GreekTechnical aptitudeProblem-solvingCommunication skillsEmpathyResiliencyAttention to detailTime managementActive listening

Required

High school diploma or equivalency certificate

1+ years of experience in a front-line customer support role

Fluent in English and Greek

Must be available to work scheduled shifts, including holidays

Must be available to work overtime hours and/or weekends as needed

This is not a remote position and will require relocation if not already local to the Hawthorne, CA area

After 1 week of classroom training Monday to Friday 9AM-5:30PM, must be available to work 10 hours a day on one of the following shifts: Shift Alpha: Sunday - Thursday 10:00 PM - 8:30 AM PST

Preferred

Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it

Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations

Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive

Strong attention to detail and time management skills. You take pride in your craft

Willingness and ability to flex weekend and night shift hours as needed to support our growth

Experience in a training, learning and development, analytics, service design, vendor management, or content management role

Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment

Technical aptitude - experience with networking, hardware troubleshooting, software development, etc