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Capital One · 2 months ago

Associate, Commercial Loan Servicing Operations (Agency Syndications)

Richmond, VA

Full-time

Hybrid

Entry Level

$65K/yr - $74K/yr

1+ years exp

Capital One is a financial services company seeking an Associate for their Commercial Loan Servicing Operations team. The role involves managing agent syndicated portfolios, processing loan requests, and maintaining relationships with various stakeholders while ensuring compliance with service level agreements.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Manage an agent syndicated portfolio of active credit facilities as the Loan Operations Servicer for a variety of the Commercial Corporate Banking line of business

Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations

Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLA’s

Manage and maintain effective oversight across multiple workflow tools including Gmail, Slack, Salesforce, Customer Hotline

Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution and risk management

Partner with respective business units and other internal teams to align needs and provide operational support

Perform & drive team account management, exception reporting, cash breaks analysis and reconciliations within established SLA’s

Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS)

Engage and contribute in virtual and in person forums with business partners, peers, senior leadership and direct team on a regular basis

Communicate directly with customers & participants for all loan related requests, resolving and expediting inquiries, discrepancies, and special requests via email and telephone

Contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement and inclusivity

Qualification

Commercial Loan ServicingACBSSalesforceMicrosoft OfficeCommercial Banking OperationsAnalytical skillsCommunication skillsCollaboration

Required

High School Diploma, GED or equivalent certification

At least 1 year of experience in Commercial Loan Closing or Commercial Loan Servicing

At least 1 year of experience in Commercial Banking Operations

At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Solid product knowledge related to agent syndicated loans within Corporate Banking

Strong communication skills

Ability to manage high volumes of transaction processing and email correspondence with precision

Ability to accurately interpret credit agreements, promissory notes etc

Ability to maintain relationships with various lines of business, participant banks/co-lenders and partner teams

Ability to engage and contribute in virtual and in person forums with business partners, peers, senior leadership and direct team

Ability to contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement and inclusivity

A secure home office environment that is free from background noise and distractions

A reliable private internet connection that is not supplied via cellular data or hotspot

Candidates must live within approximately 50 miles of one of the hub locations based in 75024 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice