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NEOGOV · 4 months ago

Emergency Communications Dispatcher - Trainee

Salinas, CA

Full-time

Onsite

New Grad

$5,603.52/mo - $7,653.36/mo

1+ years exp

NEOGOV is seeking an Emergency Communications Dispatcher Trainee to join the County of Monterey's Emergency Communications Department. The role involves receiving on-the-job training in 9-1-1 call answering and radio dispatching methods, while ensuring the safety of both officers and the public during emergency situations.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Learns to dispatch police and fire personnel and equipment on both routine and emergency calls utilizing the computer-aided dispatch (CAD) system, radio dispatching consoles, and related communications equipment; learns to monitor and maintain the status of assigned public safety personnel and public safety frequencies and equipment; learns to analyze situations accurately and take effective action in accordance with policies and procedures to help assure officer and citizen safety

Receives 9-1-1 and non-emergency calls for service; utilizes interrogation techniques/protocols to evaluate what type of help is needed

Enters information by typing while having a live conversation into a CAD system

Determines scene and responder safety; transfers calls to the proper emergency service provider, or provides information to the field units and/or public

Manages callers who may be in distress and highly emotional

Inquiries, interprets, verifies, receives, and disseminates information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, and related matters

Analyzes situations accurately and takes effective action to help assure officer and public safety

Utilizes map and GIS software programs to identify the location of an incident and monitor units

Records the nature and source of all incoming and outgoing phone and radio messages, as required

Relays critical information as quickly as possible

May be assigned as a Disaster Service Worker as required

Qualification

Computer-aided dispatch (CAD)Radio dispatchingTyping 30 wpmInterrogation techniquesEmpathyAnalyzing situationsGIS softwareDocumentation in EnglishCommunication skills

Required

Possession of a high school diploma or equivalent

One (1) year of experience involving substantial public contact

Possess and maintain a valid California Class C driver's license or the ability to provide suitable transportation that is approved by the appointing authority

Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency; travel out of County to attend meetings

Work mandatory overtime as assigned

Must be able to pass a thorough law enforcement background investigation

Successfully complete the POST-certified Public Safety Dispatchers' Basic Course within one (1) year of appointment

Satisfactorily complete the Continuing Professional Training (CPT) requirement of twenty-four (24) or more hours of POST qualifying training during every two-year CPT cycle