Diversified Services Network, Inc. · 2 months ago
Technical Business Systems Analyst
Houston, TX
Full-time
Onsite
Mid, Senior Level
$63K/yr - $70K/yr
5+ years expDiversified Services Network, Inc. (DSN) is seeking a full-time Technical Business Systems Analyst to join their team in Houston, TX. The role involves providing first-line support for problem resolution and recommendations on selected products and services, ensuring clear communication with customers, and analyzing technical data for effective resolution.
Information TechnologyProject ManagementSupply Chain Management
Responsibilities
Address minor coverage issues and resolve minor complaints
Ensure all customer communication is clearly documented
Answer in-bound customer inquiries
Provide health analysis or troubleshooting and redirecting them when appropriate
Identifying issues and determining appropriate course of action for effective resolution
Processing results from analysis of technical data
Understand prime product or component health or status, if action is needed, and required next steps
Monitor equipment through Marine Digital Tools
Review equipment alerts
Act on alerts with Technical Lead, CORE Manager, Fleet Manager, and customers
Provide comments on actions
Cross Reference Digital tools while troubleshooting
Provide technical information to Customers, Fleet Managers, and Dealer’s for service with Trouble calls
Document issues and status through the Salesforce Platform
Communicate noted issues to Customers through the Salesforce Platform
Qualification
Required
High School Diploma, GED or equivalent
5+ years' experience working on machinery such as combustion engines, hydraulic systems, or pneumatic devices
5+ years' experience working with analytical data, utilizing quantitative analysis, preferably in data science, or engineering
Knowledge of engineering principles, internal combustion engine and operational practices, control system logic, driven equipment, and processes
Working knowledge and mechanical skill set including the use of hand tools, measuring tools
Knowledge of products
Ability to collaborate with different teams
Strong analytical skills
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers
Strong Corporate behavior as this role is customer facing
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
Ability to work independently and manage one's time
Knowledge of computer software, such as Visual Basic, Java, SQL, etc
Benefits
401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Company
Diversified Services Network, Inc.
Founded in 1989, DSN remains at the forefront of providing advanced IT Solutions, Project Management, Health and Human Services Consulting and Program Support, Grants Application and Management Consulting, and Staffing services to Fortune 500 companies and governmental entities.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase