Ramp · 2 weeks ago
Manager, Scaled Customer Success Strategy & Operations
New York, United States
Full-time
Onsite
Mid, Senior Level
$147K/yr - $234K/yr
4+ years expRamp is a financial operations platform that aims to save companies time and money through its all-in-one solution. The company is looking for a strategic, data-driven leader to design and lead programs that activate, retain, and grow their micro-SMB customers who do not receive personalized support.
FinanceFinancial ServicesFinTech
Responsibilities
Own and evolve Ramp’s self‑service onboarding and activation strategy in partnership with Scaled CS leadership, Product, and Growth
Use data to diagnose activation bottlenecks, build dashboards, run metric reviews, and drive data‑backed recommendations
Partner with Product to improve activation features and automation that enhance self‑onboarding
Lead customer education programs at scale: group onboarding trainings, video content, chatbot optimization, and lifecycle communications
Continuously improve systems and team efficiency through automation, content, and applied AI initiatives
Design, launch, and iterate scaled CS programs that improve outcomes across thousands of customers
Manage, coach, and develop a team of 6–8 Scaled Customer Success Managers, each handling ~300 monthly new customers
Drive team performance across activation, expansion, and CSAT targets while fostering ownership and excellence
Hire, train, and enable team members on Ramp’s product, customer journey, and playbooks
Partner cross‑functionally with CS, Sales, Product, Growth, and Data to align scaled strategy with company goals
Qualification
Required
4+ years in consulting, CS operations, revenue or business operations, or strategy within high‑growth B2B SaaS
2+ years of people management experience leading high‑performing CS or operations teams
Proven success building or optimizing scalable programs and processes
Strong analytical skills with the ability to turn data into dashboards, operational insights, and measurable outcomes
Skilled at cross‑functional leadership and influencing senior stakeholders across Product, Growth, Data, Sales, and CS
Preferred
Customer‑facing or quota‑carrying experience with a track record of exceeding goals
Experience building education content, webinars, or scaled training programs
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Centralized home-office equipment ordering for all employees
Wellness stipend
Parental Leave
Relocation support to NYC or SF (as needed)
Pet insurance
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
Columbia West
2026-01-06
2026-01-03
Digital Commerce 360
2025-12-30
Company data provided by crunchbase