Waystar · 2 months ago
Sr. Manager, Site Reliability Engineering
Atlanta, GA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expWaystar is a company focused on simplifying healthcare payments through innovative technology. They are seeking a Sr. Manager of Site Reliability Engineering to lead a team responsible for ensuring the reliability, scalability, and performance of critical systems, while driving a culture of automation and continuous improvement.
FinanceHealth CarePaymentsSoftware
Responsibilities
Lead and grow a team of SREs, fostering a culture of ownership, innovation, and accountability
Define and drive the SRE roadmap in alignment with business goals and engineering priorities
Partner with engineering, product, and infrastructure teams to ensure reliability is built into every layer of the stack
Own the availability, latency, performance, and capacity of services across production environments
Implement and evolve SRE best practices including SLIs/SLOs, error budgets, incident response, and postmortems
Drive automation of operational tasks and improve system observability
Lead major incident response efforts, ensuring timely resolution and clear communication
Establish and refine incident management processes, including root cause analysis and follow-up actions
Monitor and report on system health, reliability metrics, and operational KPIs
Champion continuous improvement through blameless postmortems and reliability reviews
Ensure compliance with security, privacy, and regulatory standards
Qualification
Required
8+ years of experience in software engineering, infrastructure, or SRE roles, with 3+ years in a leadership capacity
Proven experience managing distributed systems at scale in cloud-native environments (AWS, GCP, Azure)
Strong understanding of observability tools (e.g., Prometheus, Grafana, Datadog), CI/CD pipelines, and infrastructure-as-code
Excellent communication and stakeholder management skills
Experience with agile methodologies and DevOps practices
Experience with Python, Powershell, and other similar languages
Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions
Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation
Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation
Preferred
Experience with Kubernetes, service meshes, and microservices architecture
Familiarity with chaos engineering and resilience testing
Background in performance engineering or capacity planning
Benefits
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Company
Waystar
Waystar is a technology platform that provides healthcare revenue cycle management solutions.
1001-5000 employees
H1B Sponsorship
Waystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-09-11Post Ipo Secondary· $709.2M
2025-05-13Post Ipo Secondary· $557M
2025-02-20Post Ipo Equity· $800M
Leadership Team
Steven M. Oreskovich
Chief Financial Officer
Ryan Ayres
VP Sales - Health Systems and Hospitals - Western Region
Recent News
2025-12-29
2025-11-01
Company data provided by crunchbase