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Universal Studios Hollywood · 2 hours ago

Manager Rides, Technical Services

Universal City, CA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $140K/yr

5+ years exp

Universal Studios Hollywood is part of NBCUniversal, a leading media and entertainment company known for its world-class content and theme parks. The Manager of Technical Services is responsible for the operational plans and technical guidance for Rides & Attractions, ensuring safety and quality in the installation and maintenance of ride systems.

Location Based ServicesMusic

Responsibilities

Ensures department understands and follows all company policies and procedures

Coordinates and assigns technicians to set up, install, repair, and maintain all equipment and venue operations

Maintains a documentation system for all attractions and ensures a daily report is completed for all activities performed during their assigned shift

Ensures all Ride & Attraction equipment maintains the highest level of safety in accordance with USH Policies, accepted manufacturing practices and local standards

Provides technical guidance and mentoring as required to Ride & Attraction Technicians within the day-to-day detailed installation, test, and maintenance activities in the field. Builds strong team cohesion and motivation within the Technical Services Team

Performs all technical oversight duties and takes on all technical responsibilities in the absence of technical support personnel

Oversees all technical interaction with Attraction Responsible Engineers, Vendors, Sub-contractors, and other relevant 3rd person parties involved with Show and Ride systems. Develops an open working relationship with Specialty & General Contractors to ensure a clear line of communication regarding installation, test, and maintenance activities

Enforces Ride & Attraction technical principles to provide a quality product and necessary deliverables to our customers. Supports and advises the Rides & Attractions Assistant Managers and the Rides Senior Director on how best to achieve this goal

Advises, coordinates, and is accountable to the Senior Manager of Rides & Attractions, the Senior Director of Rides & Attractions, and the Senior Director of Engineering regarding the status and engineering quality of Ride & Attraction systems, including areas of risk or potential future risks

Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations departments to maintain positive union relationships

Develops and implements action plans for the department’s future successes including training programs, workforce planning, and rewards and recognition programs

Performs other duties as assigned

Qualification

Theme Park OperationsOperations ManagementTechnical GuidanceMicrosoft Office SuiteAnalytical SkillsMulti-taskingUnion Environment ExperienceCommunication SkillsInterpersonal SkillsTime Management

Required

Bachelor's degree from a four-year college or university in Engineering, Business Administration, or related field; or equivalent combination of education and experience required

5-7+ years of day-to-day operation of a theme park, theatre, or related business required

5-7+ years of operations management/team leadership experience; or equivalent combination of education and experience

Ability and willingness to work weekends and holidays

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

This position is in an industrial environment that requires occasional to frequent physical activity such as standing, climbing and bending

Occasional work at heights with positioning equipment