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MECU Credit Union · 2 months ago

Account Service Representative (Call Center) - Outbound Part-Time

Baltimore, MD

Full-time, Part-time

Onsite

Entry Level

$16/hr - $19.61/hr

1+ years exp

MECU Credit Union is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. The Account Service Representative will perform outbound calling efforts and provide quality service to existing members, ensuring a professional and delightful experience.

BankingFinanceFinancial Services

Responsibilities

Under general supervision projecting a professional company image through telephone interactions with members

Performs outbound calling efforts and provides quality service to existing members by phone

The quality service provided will be accurate, efficient, and professional to consistently "delight" the member

Ability to survey and educate members

In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services

Must demonstrate excellent phone and communication skills

Qualification

Customer service experienceCall center experienceComputer application skillsOral communication skillsWritten communication skillsQuick learnerMotivated performerInterpersonal skillsResults oriented

Required

Minimum H.S. diploma

1-yr customer service experience required

Exceptional customer service and interpersonal phone etiquette skills

Strong computer application skills

Strong oral/written communication skills

Must be results oriented

Quick learner and motivated to be a consistent performer

Attendance and punctuality are a must

Preferred

18 months call center experience strongly preferred

Benefits

Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.

401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.

Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.

Tuition Assistance: Continue your education and professional development with our tuition assistance program.

Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.

Parking Discounts: Enjoy discounted parking to make commuting easier.

Long-Term Care Insurance: Prepare for the future with long-term care coverage options.

Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.