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Twin Health · 1 month ago

Optimization Health Coach

United States

Full-time

Remote

Mid Level

$70K/yr - $70K/yr

3+ years exp

Twin Health is a company dedicated to improving and preventing chronic metabolic diseases through AI Digital Twin technology. As an Optimization Health Coach, you will inspire behavior change and motivate members to adopt new behaviors to improve their health, while providing guidance, support, and education.

Artificial Intelligence (AI)Health CareInternet of ThingsMachine LearningNutritionSoftware

Responsibilities

Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system

Engage members to set goals, manage their care, and stay motivated on their journey to self efficacy

Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app

You are expected to use AI powered tools to deliver metrics driven insights and coaching

You are expected to use AI powered tools to support daily member rounding in addition to scheduled visits and complete progress notes within 24 hours

You will respond to all chats within 24 business hours

Provide feedback to members metrics including weight, continuous blood glucose monitoring, sleep, movement, adherence to their nutrition, engagement within the app and identifying opportunities for improvement

Strictly adhere to Standard Operating Procedures for member management and escalations

Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members

Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal

Participate in on-going pilot programs and support additional programs as needed

Participate in collecting member testimonials to support partner success needs

Weekend and holiday on call responsibilities

PTO coverage responsibilities

You will maintain a high volume caseload (minimum of 500)

Flexibility to work any shift (at least 2 evening shifts per week) or change shifts based on business needs

Complete additional duties as assigned

Qualification

Health Coaching CertificationHealth/Nutrition CounselingBehavior Change TechniquesVideo Conferencing SkillsData Integration in CareHigh Volume Caseload ManagementOrganizedBilingual (English/Spanish)Effective Time ManagementInterpersonal SkillsSelf-MotivatedDetail-Oriented

Required

3+ years of related work experience potentially in the areas of Health/Nutrition counseling, health coaching, or similar

Ability to effectively work remotely having strong computer skills (Google, Slack, Video Conference) and ability to work from a computer extended periods of time

Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care

Comfort and enthusiasm in blending motivational interviewing and driving behavior change with metrics driven coaching and supporting business outcomes

Comfort with back to back video visits

Effective time management skills and able to balance member video visits with tasks and member chats

Experience maintaining a high volume caseload

Comfort with ambiguity and change

Experience and ability to thrive in a high-growth, quickly changing environment

Commitment to advancing individual health and wellness

Determination in following through on commitments and driving business value

Positive, optimistic attitude that inspires clients and fellow team members

Friendly, enthusiastic, attentive listener with excellent interpersonal and communication skills and the ability to build trusting relationships

Professional telephone and video skills

Self-motivated and results-focused

Quick learner who integrates new knowledge

Organized and detail-oriented

Ability to handle competing demands with diplomacy and enthusiasm

Ability to work collaboratively with clinical infrastructure and hierarchies

Passion for Twin's purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases

Preferred

Active license in US, Health Coaching or Health Educator certifications preferred

Experience and enthusiasm for delivering coaching via video calls, preferred

Startup experience preferred

Bilingual- fluent in both English and Spanish preferred

Benefits

A competitive compensation package in line with leading technology companies

Opportunity for equity participation

Unlimited vacation with manager approval

16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents

100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options

401k retirement savings plan