Hiller Plumbing, Heating, Cooling & Electrical · 2 months ago
Dispatcher
Nashville, TN
Full-time
Hybrid
Mid Level
3+ years expHiller Plumbing, Heating, Cooling & Electrical is committed to being America’s Best home service company by providing care, growth, and opportunity for its team members. The Dispatcher role involves coordinating appointments for technicians, maximizing productivity, and ensuring exceptional customer service reflective of the company's values.
ConsumerProfessional Services
Responsibilities
Dispatch technicians to service calls and maintain technician schedules
Prioritize calls according to customer and/or operational need
Coordinate and maintain on call schedules for technicians and after hours procedures
Schedule calls, enter service calls, and debrief with technicians
Maintain complete, accurate and updated information in the customer database
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained
Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution
Perform other duties as assigned
Qualification
Required
Basic computer skills including Word, Excel, and any other software used by the company
Exceptional interpersonal and communication skills both written and verbal
Geographical knowledge of service area and/or map reading skills
Ability to work extended hours, nights or weekends
High School diploma or GED required
Preferred
Minimum of 3 years prior industry experience in dispatch and coordination preferred
Benefits
401k Plan w/ Company Match
Medical, Dental & Vision insurance
Long and Short-term disability
Company paid $50,000 life insurance
Company paid vacation
Paid holidays
Medical Flex Spending accounts – Family care
Company
Hiller Plumbing, Heating, Cooling & Electrical
Hiller provides residential and commercial service and repair services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jimmy Hiller
Founder & CEO
Phillip Mize
Chief Financial Officer
Company data provided by crunchbase